A user requested assistance with a possible task that may not be achievable with the given triggers. The response indicated that cross-table triggers are not available, and a scheduled script may be necessary to complete the task.
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Triggers Related Training & Support Archives
Triggers training and support-related archives from inside the ControlUp Community on Slack.
How to Limit Trigger Execution to Once a Week
A user asked for assistance in limiting a trigger to only execute once a week. Suggestions included building the logic into the script itself or setting a scheduled task for weekly execution. A link to information on using a scheduled task was also provided.
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Read the entire article here...
Troubleshooting Connection Server Active Connections in ControlUp Desktop Console
A user asked for help locating "HZ Connection Server Active Connections" in the ControlUp desktop console to create a trigger, but it was not available. ControlUp support confirmed it as an internal property and suggested a workaround by creating a trigger on a different metric and then modifying the filter xml to replace it with "HzTotalConnections". The user successfully implemented this workaround. More details can be found at https://support.controlup.com/docs/vmware-horizon-integration-columns-grids-overview.
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Read the entire article here...
How to Use Parameters in Powershell Scripts for ControlUp
A discussion about different options for using parameters in Powershell scripts was brought up, including using $args without a [param] block, using a [param] block with named parameters, or not specifying parameters at all. The advice given was to only use named parameters with a [param] block for proper integration with ControlUp. Examples of these options were provided.
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Read the entire article here...
How to Export Data into Files using ControlUp Trigger
A user asked for assistance in creating a trigger to log high CPU loads of RDSH machines and export it to a file. Another user suggested using the "Dump views to disk" action, which can extract data from the csv that is generated when the trigger is set off. No ControlUp URLs were mentioned.
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Read the entire article here...
Troubleshooting a Trigger in ControlUp
A user reported a trigger they created is not working and asked if there are any logs available to troubleshoot. Another user suggested removing the "from" part, checking the box for discovered machines, and using the name instead of netbios. The first user agreed to try these suggestions. Images of the trigger configuration were shared in the discussion.
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Read the entire article here...
Updating Triggers in the Incidents Tab
A user asked about the frequency of trigger updates in the Incidents tab. Another user mentioned that they should be instant, but it may take a few minutes and a refresh. The Incidents tab is known to be slow.
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Read the entire article here...
Troubleshooting App Crashes on Windows 11 Devices
Users discussed issues with MS Teams, Edge, and Chrome crashing on Windows 11 devices. The event log showed a Fault bucket event without a corresponding 1000 event, indicating a possible app vendor issue. The ControlUp team has alerted Microsoft and is working to find a solution. The team has also created an alert for the 1001 event, but it does not provide helpful information for resolving the problems.
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Read the entire article here...
Troubleshooting Triggers for ControlUp Monitors
There is a trigger set to run on Monitors and the user encountered an error while it's running. One suggestion was to check the security context and make sure the relevant account is logged off from the server where the monitor is installed. Logging off the account logged into the server resolved the issue.
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Read the entire article here...
Measuring Latency in ControlUp/Dex: How to Identify and Address Similar Cases
A user posed a question about measuring latency between client and server using ControlUp/Dex. The group brainstormed potential solutions and asked clarifying questions, including the type of server backend (database). The goal is to proactively identify similar cases of latency in the future.
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Read the entire article here...