A user asked if the same licenses can be used for two organizations. For cloud, it is possible if it is within the same forest, although limited to a small development environment. For on-prem, separate licenses need to be created - however, multiple on-prem environments do not appear to be recommended.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Accessing Historical Reports with ControlUp Solve Trial License
A user was trying ControlUp Solve on a trial license and found the UI promising, but couldn't access historical reports as they were running an on-premise appliance. It was suggested that the user deploy the on-premise appliance and use a version 8.6.5 or higher, but that Solve on-prem does not have built-in historical reports. To access these, they would need to connect to IOP.
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Read the entire article here...
Error “This app can’t run on your PC” trying to use Remote Assistance on the ControlUp Console
When attempting to use Remote Assistance from the console, a file with no association appears. It is not possible to use the console on Server machines. Enabling the desktop experience feature may help. There is also a scripted action called "Shadow session" to enable it properly, however group policy values and administrator access to the target machine may be required. More information can be found at https://www.controlup.com/script-library-posts/shadow-session/.
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Troubleshooting ControlUp Solve / Edge Access for Help Desk Guys
A user had setup ControlUp Solve / Edge access for help desk guys, however they weren't seeing the same controls on their Edge machines as the user could. Checked permissions as a suggestion, the user found that the permissions were set under Edge DX. They only had the viewer role, which resolved the issue. Access can be found in Edge via Solve Configuration > Access Control, and Solve has manager & non-admin security policies.
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Read the entire article here...
How is ControlUp Remote DX licensed?
how is remote dx licensed?
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How to Execute Scripts in ControlUp
The user asked about executing scripts in ControlUp - this can be done with an MFA authenticated token or API Key. Dennis has the Powershell to do this, and Wouter advised combining specific scripts and tags examples to do this. Developer mode was suggested as a helpful trick to learn.
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Is there a 5000 row limit to data returned via ControlUp API?
A user asked about the row limit of data returned via the API - they needed to use Export to CSV for 65k max. To retrieve this data, the user should add to the end of the URL, 'export=true'. Thanks to Wouter, the user now knows how to gain this data.
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Syncing Between AD and ControlUp
A user asked about putting in place a sync between AD and ControlUp and wondered what the folderpath attribute should look like in their case. The universal sync script is the replacement for the CVAD script, and should be used for EUC. It was suggested to add an introductory section comparing the AD Sync and EUC Sync to the documentation, which the team is now doing. The link in the EUC Sync documentation was removed due to being deprecated. The updated documents can be found at https://support.controlup.com/docs.
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Where to Find Logon Duration Metrics with “Disk Transfer”?
A user was looking for a view of logon duration metrics where "disk transfer" was displayed in a bar graph. It was suggested to check the historical views for the session. After additional further investigation, the user discovered it only showed when the endpoint had Remote DX installed. It should not depend on Remote DX and is usually located in the Sessions overview.
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Read the entire article here...
Setting up ControlUp SMTP on ControlUp
A user asked for help setting up ControlUp SMTP, including what the Server Address should be. It should be the email address of the local machine, while Google needs to be configured. It was suggested to use "CUAlerts@yourdomain.com" as the Sender address, with the server name being the local SMTP server and the port at 25. A helpful Google document at https://support.google.com/a/answer/176600?hl=en#:~:text=%20Set%20up%20SMTP%20relay%20service%20%201,following%20the%20steps%20in%20SMTP%20relay%3A...%20See%20More was provided.
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Read the entire article here...