Member asked about enabling a certain feature and was told it's live for devices but other products will be added. It applies to all products as long as the user is on 9.1.5 or above for VDI. However, the Alerts section is currently in beta and will be released to design partners next week. Interested users can contact their CSM for potential early access.
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
ControlUp Windows Agent Deployment Options and Version Control
A user asked about deploying the ControlUp Windows Agent and if the same install switches used for the Agent Manager would work with the standalone Windows Agent installer. It was clarified that with version control, the agent can be installed through the Agent Manager. The command line works the same with the standalone installer and documentation can be found on the ControlUp website. Version control can help with updating devices at sensitive bandwidth sites. Multiple deployment options are available. Links to documentation were also provided.
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Read the entire article here...
Managing Duplicate Device Entries in ControlUp
ControlUp users discuss options for cleaning up duplicate device entries, which occur frequently during customer device migrations. Suggestions include adjusting cleanup rules, using a PowerShell script to automate deletion of duplicates, and deploying the agent with the property REGISTERWITHNAME=1. A helpful user has shared their script to automate the cleanup process.
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Read the entire article here...
Setting Up Biometric Usage Logging in ControlUp
Instructions for setting up a system to log biometric usage on endpoints were asked about in a Slack conversation with employees from ControlUp. The goal is to have a storage period of 7 years. Different suggestions were made, including using an API and PowerBI, as well as involving an account manager in the process. The data is associated with the user identity and compliance standards vary by country.
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Read the entire article here...
New Features Coming Soon for ControlUp Tenant Configuration
In regards to the configuration of a customer tenant, one user pointed out that some options, such as the network map tree and file browser, are not yet available. However, they will be released in the near future and early access may be available through beta. Others in the discussion expressed excitement and anticipation for these new features.
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Read the entire article here...
Using Enrich in ControlUp Environment
The team discussed the use of Enrich in their environment and shared a link to the browser extension and settings to enable it. The browser extension must be installed on the user's side and then can be allowed for certain sites in ControlUp settings.
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Read the entire article here...
Chatting about Userprompt.exe and How to Display Messages Using Scripts
A member asked what app or tool was used for displaying a message - it was confirmed to be userprompt.exe and a link was provided explaining how it can be launched with a script.
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Read the entire article here...
Understanding Event ID 61003 in ControlUp
A user asked for more documentation on the Event ID 61003, which indicates an unfrozen application. They also inquired about the conditions that trigger this event, comparing it to a mechanism used by Microsoft. Some additional information is provided by another user.
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Read the entire article here...
Deploying ControlUp for macOS Using MDM
The team discussed deploying ControlUp for macOS and how there may be a prompt for end users to allow this in system settings. A solution discussed was adding a mobile profile file to the Mac agent installation section in the knowledge base, as well as using MDM for macOS 26.x.
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Read the entire article here...
Adding Application and Services Logs to Windows Event Log Collection in ControlUp
A user asked if it was possible to add Application and Services Logs under Windows Event log collection. ControlUp Support team member replied that this is possible for their demo environment on both VDI and CU4D. They also provided links to articles on this feature.
Read the entire article here...
Read the entire article here...