A user asked for documentation and other information about the data the ControlUp Agent sends to the cloud service -- sales or CSM contacts can help with this question, and GDPR/security documents can address customer security concerns. Edge DX is cloud-only, and relevant data can be found in the data indexes when the internal indices tickbox is enabled. Link to Security Architecture: https://support.controlup.com/docs/security-architecture.
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ControlUp Edge DX Training & Support Archives
ControlUp Edge-DX training and support-related archives from inside the ControlUp Community on Slack.
Following Up on User Responses with RTDX
A user asked if anyone uses a send message auto-action with RTDX in order to follow up on user responses, with the possibility of employing a "Happiness survey". Another user suggested looking into the "Super Message" action available in RTDX (https://support.controlup.com/docs/sessions-view).
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Finding the Root Cause of Blue Screens with ControlUp
A user mentioned the "Top Blue Screen Events by Cause" report in ControlUp which shows event errors that caused the blue screen. Timothy's comment also explained that the users can click on the items in the chart to go directly to the Microsoft documentation for the relevant error. These reports are a useful tool to find the root cause of blue screens. https://controlupcommunity.slack.com/archives/C046B3S3DPX/p1700492548578389?thread_ts=1700490599.435099&cid=C046B3S3DPX
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Managing Access Control in ControlUp EdgeDX
A user enquired about whether Access Control was removed from EdgeDX. It was suggested the user compare access in Edge and app.controlup.com. It was advised the user should look for the toggle in the upper right corner in Edge, and if it wasn't present then they didn't have the permissions to make role changes. A screenshot was provided to illustrate the toggle.
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ControlUp Community Radio Episode #1 with Jed Ayres, CEO at ControlUp
In the first episode, we're delighted to welcome Jed Ayres, CEO of ControlUp, who will discuss his vision for ControlUp's future. He'll also delve into topics like EUC and DEX, and explore key strategies for ControlUp's growth.
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How Does ControlUp Calculate LAN Latency in Remote DX?
A user inquired about how ControlUp calculates LAN latency in remote DX; ControlUp sends data via the remote DX plugin in the session and currently does not have the ability to configure another IP to ping for the LAN latency. Solutions include using ScoutBees from one or more custom hives or Edge DX as an extra target.
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Does ControlUp Enrich Require an Additional License?
A user asked if ControlUp Enrich requires an additional license - it does not. Edge DX can be used with the DEX platform (app.controlup.com) and the browser extension can be downloaded for free. Further information can be found at https://www.controlup.com/resources/blog/entry/view-and-improve-device-digital-experience-from-inside-microsoft-intune-with-controlup-enrich/.
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Implementing the Analyze BSOD Minidumps Script with ControlUp – Highly Recommended
Edge DX users are encouraged to bring in the "Analyze BSOD Minidumps" script from ControlUp, with technical support available from @member. The script can be found at https://www.linkedin.com/posts/yoavital_we-have-an-awesome-new-script-for-controlup-a[…]400747167744-ABLX?utm_source=share&utm_medium=member_desktop.
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Renaming and Deleting Device Groups in ControlUp
A user inquired about renaming or deleting "Device Groups" - this is not possible, but once all machines are moved to a new "Device Group" the old one will disappear.
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How Long Does Controlup EDGE DX Keep Data?
A user asked how long Controlup EDGE DX keeps data - they answered that the retention period is 30 days.
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Read the entire article here...