A user asked if there was a way to import external data from CSV files into ControlUp to create a custom report or data index - the only way is to run a script on endpoints. An example of this is used by a customer to create an asset management index. The data is available in the registry, and can be accessed and used to create the data index with ControlUp using a login script run from a GPO.
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ControlUp Edge DX Training & Support Archives
ControlUp Edge-DX training and support-related archives from inside the ControlUp Community on Slack.
Improving Location Data Accuracy with Customization Options in ControlUp
Location data often has inaccuracies when pulled from GPS info or ISP IP databases. Though enabling Location Services on a laptop provides more exact house locations, improvements are coming that will let the user assign a custom location. This can be assigned to all devices with a certain range of IP addresses, for example, all devices with X IP addresses in Office Site A.
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Read the entire article here...
Viewing and Acknowledging Alerts in ControlUp Solve/Dex
A user asked how to view and acknowledge alerts in Solve/Dex, and if not possible, if it is included in any plan. It is only possible in the real-time console, and not in Solve/Dex. The closest option to this is Enrich for AVD/ServiceNow and Edge, which can be found at https://support.controlup.com/docs/en/url-access-directly-into-controlup-monitored-resources?highlight=URL%20Access%20Directly.
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Read the entire article here...
Troubleshooting Event Log Trigger Alerts for Applications and Services Logs
A user asked if anyone had any experience getting custom Event Viewer trigger alerts to work for applications and service logs, and whether they were able to get the process working correctly. It was suggested to ensure that the console was correctly collecting events before setting up triggers, and that the events were accessible in Powershell. The user was then referred to a ControlUp article (Real-Time Console - Events Pane [https://helpcenter.controlup.com/hc/en-us/articles/360015114517-Real-Time-Console-Events-Pane]) before it was suggested they use the "scheduled task trick" to create an event in the application.
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Read the entire article here...
Configuring ControlUp for Automatic Reboot and Maintenance Mode Removal
This discussion covers how to configure ControlUp to restart a server with the CU Agent when no users are on, including removing it from maintenance mode after reboot. Suggested actions include using a trigger that checks for session count and maintenance mode, and separate scripts for Reboot and Disable Maintenance mode. The benefits of using this method compared to scripts are explained.
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Read the entire article here...
How to Determine Which Version of MS Teams Users Are Using?
The user was trying to determine how many users in the company were using New MS Teams vs classic MS Teams and wanted to use Edge DX to get the information. The Installed Applications by Version report and custom report filters were suggested as possible ways to determine which version of Teams users are actively using.
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Read the entire article here...
Investigating Incorrect FS Logix Disks Data in ControlUp
The user asked about incorrect data being displayed in ControlUp's FS Logix Disks column, despite 190 active sessions. After confirming the agents are running on 8.8 and there is no Citrix Profile Management installed, the FS Logix Health column still shows 'Healthy' in the RTC console.
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Understanding Data Transmitted by ControlUp Agent
A user asked for documentation and other information about the data the ControlUp Agent sends to the cloud service -- sales or CSM contacts can help with this question, and GDPR/security documents can address customer security concerns. Edge DX is cloud-only, and relevant data can be found in the data indexes when the internal indices tickbox is enabled. Link to Security Architecture: https://support.controlup.com/docs/security-architecture.
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Following Up on User Responses with RTDX
A user asked if anyone uses a send message auto-action with RTDX in order to follow up on user responses, with the possibility of employing a "Happiness survey". Another user suggested looking into the "Super Message" action available in RTDX (https://support.controlup.com/docs/sessions-view).
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Finding the Root Cause of Blue Screens with ControlUp
A user mentioned the "Top Blue Screen Events by Cause" report in ControlUp which shows event errors that caused the blue screen. Timothy's comment also explained that the users can click on the items in the chart to go directly to the Microsoft documentation for the relevant error. These reports are a useful tool to find the root cause of blue screens. https://controlupcommunity.slack.com/archives/C046B3S3DPX/p1700492548578389?thread_ts=1700490599.435099&cid=C046B3S3DPX
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Read the entire article here...