Users discussed an issue where session processes were not visible in ControlUp's DEX and Solve interfaces. One user suggested opening a ticket and another discovered a workaround to use the Legacy reports to access the missing slider. The issue may be related to the new data pipeline. A user jokingly suggested starting a support group for those struggling with the RealTimeConsole.
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
Understanding “Legal Duration” in Login Capacity
A user asked about the meaning of "legal duration". This topic was discussed in the article linked and further clarified by Trentent. It was also mentioned that the discussion was in the wrong channel.
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Enabling Agent Connectivity in ControlUp Products
A user asked about enabling agent connectivity from Windows 10 operating systems that are not domain connected and have no open inbound ports - with the existence of an option to open outbound traffic. They also asked if the agent is capable of initiating communication once installed. The response was that starting from version 9, both EdgeDX and RealtimeDX agents can connect using an outbound SSL 443 connection, and domain membership is not a requirement.
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Read the entire article here...
Fixing and Updating the ‘Missing Patches’ Tab in ControlUp
A user asked about the 'Missing Patches' tab in ControlUp - it appears to not update in real-time, making it difficult to troubleshoot failed updates. Another user shared a thread with a similar concept regarding installed software and offered a more detailed explanation. The original user will try it out and noticed that the data is not updated daily for the devices that are turned on every day.
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Understanding ControlUp Agents for Servers and Workstations
A user asked whether it's a bad idea to put the EdgeDX agent on servers and the Realtime agent on workstations. It was suggested not to put EdgeDX on servers as it requires internet connection, while Realtime can easily communicate with a monitor.
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Troubleshooting 10ZIGS Devices Not Appearing in ControlUp EdgeDX
A new employee at ControlUp asks for help with getting their 10ZIGS devices to appear in EdgeDX. Another employee suggests checking if there is a proxy blocking the agent from accessing the tenant, and provides a link to the tenant name and instructions for installing the agent. They also mention that the process should be called "sipagent" and logs can be found in /var/log/avacee. The conversation ends with the new employee confirming the process name and stating they will check the logs. There is also a link provided for agent installation instructions.
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EDX Software Changes Polling Frequency and Manual Initiation
Regarding EDX, a user asked how quickly it polls for software changes and if there is a way to manually initiate it. It was stated that EDX polls once a day and that the script for it can be found at the location: C:\ProgramData\Avacee\sip_agent\scripts, with the data being stored in the "installed apps" script. Another user mentioned that this location was initially hard to find.
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Exporting Edge Users and Roles to DEX
There is a discussion about exporting Edge users and roles to DEX, with the suggestion to recreate them or set up SAML for automatic user provisioning. More customization is available through DEX, such as targeting device groups and tags for user permissions. An option to assign permissions based on user groups in an IdP is also mentioned.
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Automation Help for DX Mac Agent Deployment in Intune
A user is seeking help with automating the deployment of DX Mac Agent in Intune. Another user offers a script from a customer, with the tenant and device registration code needing to be specified on lines 10 and 11. Additional instructions for scripted deployment of the Mac Agent Manager are provided, with a note that this should only be used for fresh installs.
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Adding CLEANMGR to an Existing ControlUp Cleaning Script
ControlUp users discussed adding the CLEANMGR method to an existing script for cleaning up the Windows Update Cleanup from Disk Cleanup. A script from the CU Script Library may be able to help, with the necessary options to include the desired folders. The Clean Windows System Drive script may also be an option. Get more information about scripts at https://support.controlup.com/docs/add-scripts-from-the-script-library.
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Read the entire article here...