A user asked where the option is in Dex to create a new custom report, possibly for Edge DX. Another user, noting the change in settings, confirms there is no longer a separate custom reports option. This feature can now be found in the same way as in Solve.
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ControlUp Edge DX Training & Support Archives
ControlUp Edge-DX training and support-related archives from inside the ControlUp Community on Slack.
Tracking Blue Screen Events in ControlUp
A user asked if it is possible to see when the blue screens appeared on the "Top Devices with Blue Screen Events" report in ControlUp. Another user suggested checking the Power and Session Events report, which includes a search function for device name and "BSOD" event type. A screenshot provided shows 4 events, but some may be duplicated. The recent Agent beta allows for capturing blue screens using WER files. A user suggested adding the information on when the blue screens occurred as a hover feature in the "Top Devices with Blue Screen Events" report. ControlUp will consider this suggestion.
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Discussing Data Retrieval from Custom Data Indexes at ControlUp
The conversation on Slack revolved around pulling data from custom data indexes via API. It was revealed that while there are 7 indexes with varying numbers of items, only 10,000 rows can be queried from each one. This is because EdgeDX expects filtering and aggregation to be done on the tenant side rather than the client side. The logic behind data retention was also brought up, with the max amount of data being 30 days. The discussion ended with the advice to query the collapsed index for more recent data. The full conversation can be found at https://controlup.slack.com/archives/CAZ3VBF6B/p1617709089046900.
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ControlUp Logs and Syslog Functionality for Edge DX Users.
A user asked about Syslog functionality for ControlUp logs on their SIEM tool, as they are exclusive users of Edge DX. Another user suggested using API's to extract logs, and mentioned the use of a cloud-hosted Splunk. They also discussed Windows event logs on endpoints, with event IDs for remote control/shadow and shell sessions. Mac logs are kept separately, and can be accessed through a specific command. An event staffer confirmed the information.
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Accessing “Access Control” in ControlUp Edge DX
An admin asked how to give themselves access to the "Access Control" under Configuration in Edge DX. Access permissions have been moved to the URL app.controlup.com. A screenshot was provided.
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How Long is Data Retention for ControlUp Edge DX Reports?
A user asked about the data retention timeframe for Edge DX Installed Applications reports. The contractual answer is 1 month, but it was suggested that information may not always be true as it depends on the type of data being reported. Installed applications data shows all apps seen in the registry, and should go back to the first app ever installed on the device. It's recommended to download the report monthly and run any additional reports as needed.
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Enhancing EdgeDX File Transfer for Multiple Machines
A discussion took place about pushing files and applications remotely to multiple machines. Options such as Intune were mentioned, but the user was redirected to setting up a FTP/HTTP page to act as a repository. Future consideration will be given to enhancing the file transfer capabilities of EdgeDX for log collection and other uses - users should add this feature request to UserVoice with as much detail as possible.
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Troubleshooting ControlUp EdgeDX Portal After License Reactivation
A user asked if it took time for the ControlUp EdgeDX portal to populate after re-activating a license. Advice included trying the Solve URL and using incognito mode. Eventually, the issue was resolved without a clear reason. URLs mentioned included https://solve.controlup.com/orgname and https://app.controlup.com/orgname/saml.
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Gather Drive Type Information with ControlUp Edge DX
This discussion focused on how to use Edge DX to get drive type (SSD, HDD) information into Edge DX in multiple ways. The user initially wanted to see if the laptops they were using had SSDs or HDDs to troubleshoot a performance issue, and instructions were provided for manually and semi-automatically collecting the data. Edge DX also enables the user to create custom reports and set up persistent data collection, and includes a script to collect CPU temperature. The ControlUp Scripting Guide can be found at https://support.controlup.com/docs/scripting-guide.
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Auditing Remote Control Sessions with ControlUp for Edge DX Customers
Edge DX customers were looking for an audit of remote control sessions initiated through ControlUp. It was suggested to access "Configuration > System Events" to view the data, which can then be exported as csv. Alternatively, the Device Event tab can be used on each device. End User Activity is a feature to monitor user usage in terms of application.
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