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ControlUp for Desktops Training & Support Archives

ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.

Troubleshooting Event Log Trigger Alerts for Applications and Services Logs

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A user asked if anyone had any experience getting custom Event Viewer trigger alerts to work for applications and service logs, and whether they were able to get the process working correctly. It was suggested to ensure that the console was correctly collecting events before setting up triggers, and that the events were accessible in Powershell. The user was then referred to a ControlUp article (Real-Time Console - Events Pane [https://helpcenter.controlup.com/hc/en-us/articles/360015114517-Real-Time-Console-Events-Pane]) before it was suggested they use the "scheduled task trick" to create an event in the application.

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Configuring ControlUp for Automatic Reboot and Maintenance Mode Removal

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This discussion covers how to configure ControlUp to restart a server with the CU Agent when no users are on, including removing it from maintenance mode after reboot. Suggested actions include using a trigger that checks for session count and maintenance mode, and separate scripts for Reboot and Disable Maintenance mode. The benefits of using this method compared to scripts are explained.

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Understanding Data Transmitted by ControlUp Agent

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A user asked for documentation and other information about the data the ControlUp Agent sends to the cloud service -- sales or CSM contacts can help with this question, and GDPR/security documents can address customer security concerns. Edge DX is cloud-only, and relevant data can be found in the data indexes when the internal indices tickbox is enabled. Link to Security Architecture: https://support.controlup.com/docs/security-architecture.

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Following Up on User Responses with RTDX

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A user asked if anyone uses a send message auto-action with RTDX in order to follow up on user responses, with the possibility of employing a "Happiness survey". Another user suggested looking into the "Super Message" action available in RTDX (https://support.controlup.com/docs/sessions-view).

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Finding the Root Cause of Blue Screens with ControlUp

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A user mentioned the "Top Blue Screen Events by Cause" report in ControlUp which shows event errors that caused the blue screen. Timothy's comment also explained that the users can click on the items in the chart to go directly to the Microsoft documentation for the relevant error. These reports are a useful tool to find the root cause of blue screens. https://controlupcommunity.slack.com/archives/C046B3S3DPX/p1700492548578389?thread_ts=1700490599.435099&cid=C046B3S3DPX

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Managing Access Control in ControlUp EdgeDX

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A user enquired about whether Access Control was removed from EdgeDX. It was suggested the user compare access in Edge and app.controlup.com. It was advised the user should look for the toggle in the upper right corner in Edge, and if it wasn't present then they didn't have the permissions to make role changes. A screenshot was provided to illustrate the toggle.

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How Does ControlUp Calculate LAN Latency in Remote DX?

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A user inquired about how ControlUp calculates LAN latency in remote DX; ControlUp sends data via the remote DX plugin in the session and currently does not have the ability to configure another IP to ping for the LAN latency. Solutions include using ScoutBees from one or more custom hives or Edge DX as an extra target.

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