A user asked about the availability of the audit log in DEX. It was confirmed that the VDI & Daas audit log can be found in the top right settings by selecting "VDI & Daas". It was also mentioned that an effort will be made to bring all audit logs together in DEX. The most central audit log will require effort from multiple pieces and will not be available before April. The user thanked Wouter for the information.
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
Initiating a Tracert for High Latency Detection in ControlUp
After discussing how to initiate a tracert when high latency is detected, a user suggested setting an alert based on the _devices index and using a script to run the tracert and log the data into a custom index. However, it was noted that tracert results may not always show the culprit. A screenshot was attached as an example and it was suggested to have a threshold that triggers a tracert viewable from the UI directly on the endpoint. It was also mentioned that the samples seen in the graph are per minute, so there may have been an ongoing issue.
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Read the entire article here...
Changes in Edge DX plugin configuration for IGEL OS 12
A discussion took place about Edge DX plugin for IGEL OS 12 and documentation showing changes from previous versions. A screenshot was shared to show the difference in configuration fields. The user opens a support ticket and plans to upgrade their UMS to test further. A question is raised about the icon for the plugin.
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Read the entire article here...
Collection Data for Fan Speeds in ControlUp
A user asked about collection data for fan speeds. It was confirmed that there is no standard data for this as hardware vendors use their own technologies.
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Read the entire article here...
Deciphering “OpsWebSocket Connected in Device Events” on macOS
A user asked about the meaning of "OpsWebSocket Connected in Device Events" in the macOS agent. Another member explained that it indicates a websocket connection to the ControlUp backend, necessary for features like remote control. A thank-you message was also included.
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Read the entire article here...
Troubleshooting Remote Shell Issues with ControlUp
A user is experiencing issues with remote shell on a PC - sometimes it works, sometimes it doesn't. ControlUp suggests checking for consistency, like connectivity issues or blocked websockets. The user also mentions installing Edge DX agent on one PC, wondering if this may cause a delay in remote shell functionality. They are instructed to check the devices event log within Edge DX.
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Read the entire article here...
Troubleshooting Data Storage Issues with PowerShell Script in ControlUp
A user had trouble with a powershell script not storing data in the data index on a specific device, but with the help of another user's input, the issue was resolved. The correct script with a dummy key value, JSON format and dummy key field name can be found in the discussion.
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Read the entire article here...
Generating Reports on GPO Application with ControlUp
A discussion about a new GPO led to the suggestion of creating a report on devices that have received the GPO using ControlUp and scraping the output of the gpresult command. Information on how to do this can be found in a recent ControlUp blog post. A script was also provided for converting the output to json and generating a report. A link to the post and the script was included.
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Read the entire article here...
Python Support and File Transfer on ControlUp
One user asked if Python will be added to the windows script list on ControlUp. Another user suggested using Powershell to call the Python script. A third user mentioned using Invoke-Webrequest or copying the script itself in the script window for file transfer. Another user suggested using a PS1 script that encapsulates the python script and checking if python is installed, and installing it if necessary. They also mentioned hurdles with file transfer and suggested a feature request for blob storage. Overall, Python support on ControlUp is not currently on the roadmap.
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Read the entire article here...
Efficient Deployment Strategies for ControlUp Users
Members of the ControlUp team discussed how to handle deployment scripts requiring an install file or certificate. Suggestions included using a shared location or a platform such as MS Intune/SCCM, although issues with Edge DX were noted. Another option would be to manually install through remote control, but automation is preferred. Some members have found success with using workarounds involving Google Drive and PowerShell scripts.
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Read the entire article here...