Troubleshooting a ControlUp Alert in Edge DX

A user noticed a change in the way a specific alert in ControlUp works, and was unsure of which computers were triggering the alert. Another user shared a script they had made to gather data, which may be helpful in this situation. Suggestions were made, such as adjusting the retrigger delay and modifying the time window, but the issue remains unresolved. The thread also includes code for a script that may assist with gathering data.

Read the entire ‘Troubleshooting a ControlUp Alert’ thread below:

Did the way os_disk_configuration_freespace_all in an alert change recently? I have this alert setup to look at _devices

Is it not looking for bytes here anymore but GB or something and I’m getting every device in my org to report back?

How am I supposed to know which computers here are alerting or what is the point of even sending me this alert to begin with if I can’t figure out which computers are throwing the alert to begin with.

that is an issue I was having, cause of how the table was reporting. I had to create my own table with a script to gather my data. I think that table updates once a minute or so, so if you alerts per time frame and re run were not right it would do that.

“`# Set output encoding to ensure non-ASCII characters are captured

[Console]::OutputEncoding = [System.Text.Encoding]::UTF8

try{

$logicalDisks = Get-CimInstance -ClassName Win32_LogicalDisk -Filter "DriveType=3" | Where-Object { $_.Size -ne $NULL }

# Create an array to store the results

$results = @()

# Iterate over each logical disk and calculate the required metrics

foreach ($disk in $logicalDisks) {

$totalSpaceBytes = $disk.Size

$freeSpaceBytes = $disk.FreeSpace

$usedSpaceBytes = $totalSpaceBytes – $freeSpaceBytes

$totalSpaceGB = [math]::Round($totalSpaceBytes / 1GB, 2)

$usedSpaceGB = [math]::Round($usedSpaceBytes / 1GB, 2)

$freeSpaceGB = [math]::Round($freeSpaceBytes / 1GB, 2)

$percentAvailable = [math]::Round(($freeSpaceBytes / $totalSpaceBytes) * 100, 2)

# Add the result to the array

$results += [PSCustomObject]@{

DriveLetter = $disk.DeviceID

VolumeName = $disk.VolumeName

TotalSpaceGB = $totalSpaceGB

UsedSpaceGB = $usedSpaceGB

FreeSpaceGB = $freeSpaceGB

PercentAvailable = $percentAvailable

}

}

Write-Output("### SIP DATA BEGINS ###")

Write-Output $results | ConvertTo-Json

Write-Output("### SIP DATA ENDS ###")

}catch{

Write-Output("### SIP EVENT BEGINS ###")

Write-Output "$($_.exception.message)"

Write-Output("### SIP EVENT ENDS ###")

}“`

Thanks for the script that is awesome. I may end up having to do the same thing.

My retrigger delay is set to 12 hours.

I set the number of hits from 5 to 25.

Changed the time window.

Deleted and readded the alert.

I just can’t figure out what is going on with it all of a sudden.

When I looked at the _Device data index the last hour or so, there were only a handful of computers that matched the criteria. Just bizarre.

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