A user asked for examples of using Realtime DX's Rest action to send messages to MSFT Teams via the Graph API. It was suggested to follow ControlUp guidelines (https://support.controlup.com/docs/using-webhooks-as-follow-up-action) and use webhooks and Adaptive Cards for Teams. Sample powershell code was provided along with the permissions typically needed (Chat.ReadWrite or ChannelMessage.Send).
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
Limiting Access to ControlUp Agentless VMs
A user inquired about limiting access to ControlUp agentless VMs when giving the service account visibility of storage in VMware - this would bring in 191 agentless VMs and exceed their licensing capabilities. It was clarified that the only way to limit the service account is to do it at the cluster level, granting them the "NO ACCESS" role on the clusters not to be managed. The user was advised to reach out to their ControlUp sales team for further assistance on this matter.
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Read the entire article here...
Filtering and Reporting on Users Per Host in ControlUp
The user needed to filter and pull a report on users per host, and wanted the hostname included in the sessions view. They have data in the machines view but want the ability to filter by hypervisor hosts. In the future, they would like an option to navigate to focus on a specific cluster, change to sessions view, and filter by hypervisor hosts. For reporting, they would like to export reports of users on a specific host.
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Read the entire article here...
Limiting the Number of Connections in ControlUp Real Time Console
A new user asked if there was a way to limit the number of connections in the ControlUp Real Time Console that a given user can have to the client machines. The suggestion was to use the Solve console, which the user said might not offer the same 'Incidents view'. However, the Audit Log from the Solve console can show all the triggers that were fired and actions ran, as well as limit the 'Connect to Windows Machine' permission. It was suggested to explain the resource constraints to the help desk team and rely on their own principles of self-control. There is no way to detect if too many connections are open, and the Security Policy is all or nothing.
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Read the entire article here...
Investigating “Failed” EUC Scouts in ControlUp
For some EUC Scouts, 'Couldn't get SessionReady from the session' is marked as 'failed' despite the screenshots appearing successful. The duration of the logon might be too short, so increasing it and using baseline images may help resolve the issue. In one instance, the issue was caused by Scoutbees reconnecting to a disconnected session, leading to 12 hour-long failed Scouting, even though the connection was successful.
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Read the entire article here...
Troubleshooting AVD Deployment Issues with ControlUp Console
A user asked for suggestions about an AVD deployment issue, where the agent is failing to deploy from the Console on some machines. Solutions such as ensuring Administrative Shares are enabled, and that the account running the ControlUp Console.exe has Administrator permissions on the remote machine were suggested. The Microsoft Troubleshooting page with information on Administrative Shares can be found at https://learn.microsoft.com/en-us/troubleshoot/windows-server/networking/problems-administrative-shares-missing.
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Read the entire article here...
Finding a Trigger for Horizon Agent State Monitoring in ControlUp
A user asked which trigger to use to monitor the Horizon Agent state to detect if it is Unreachable. It was suggested to use the HZ State Column in the Machines View, as detailed in the Trigger Pack documentation (https://support.controlup.com/docs/trigger-packs#vmware-horizon). The user received an alert email for when the Value changed from Available to Agent Unreachable.
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Read the entire article here...
Locked Out of ControlUp Solve Portal Despite Permissions
A user was locked out of their Solve and DEX portals due to a permissions issue. After being granted all necessary permissions, they still couldn't access Solve from the console. It was established that the user needed the "Use Solve" right in their security policy. The user then tried a few solutions, including the add-cuuser cmdlet (https://support.controlup.com/docs/add-cuuser-create-new-solve-users#), but still could not access the portal. A restart of the monitor did not help however, so the issue is still unresolved.
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Read the entire article here...
Fix for a Missing ControlUp Real Time Console Taskbar Icon
A user asked about a missing Real Time Console taskbar icon and a possible solution involving clearing the icon cache and restarting the computer. The user reported that this solution worked.https://www.mycitrix.com/ can also be used to get NetScaler licenses.
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Read the entire article here...
How is the Duration of a Trigger in ControlUp Tracked?
An inquiry was asked about how the 5-minute minimum duration of a trigger in ControlUp is tracked - it must stay above the threshold for the full duration in order to be valid. Wouter clarified that the counter is reset if the metric dips below the threshold at any point.
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Read the entire article here...