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ControlUp for VDI (Real-Time DX) Training & Support Archives

ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.

Is PVS device write cache free disk space” still not available to use as a stress indicator in ControlUp

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A user inquired if "PVS device write cache free disk space" was available as a stress indicator - it was not, though the Trigger Pack offered a different trigger. The user was looking for overall machine stress, but the individual value didn't roll up to the total. Min Free Space Drive could be used instead for the time being, as a bug has been raised about the missing stress indicator.

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Looking for tips on troubleshooting Protocol latency issues?

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This discussion provided tips on troubleshooting Protocol latency issues, with a focus on VMware. Suggestions included eliminating different factors such as resource contention, latency on server/datacenter-side, and client-side bandwidth issues. An example was given of a session with very poor user experience (caused by a data center issue), illustrating how this type of issue can be identified by looking at other sessions' bandwidth limit.

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Troubleshooting Remote DX Activity on Dell Wyse Thin Client with ThinOS

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A user installed ControlUp package on a Dell Wyse Thin Client with ThinOS 2211, but they are not seeing any Remote DX activity. Suggestions from ControlUp were to check with specific items found at https://support.controlup.com/docs/remote-dx-known-issues. After rebooting the Thin Client, Landon suggested something needed to go into the module.ini of the Citrix client on the endpoint.

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Understanding App Load Time in ControlUp

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A user asked if there is a document outlining how App Load Time works. There is only one App Load Time entry for Edge and Chrome, and ControlUp will only monitor the app load time for the first app it sees. More information can be found at https://support.controlup.com/docs/en/app-load-time-?highlight=app%20load%20time.

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What command is executed when you right click on a proces and “kill process”?

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When right-clicking on a process and selecting "kill process" using the RT Console, the user asked what command is being executed. They needed to create an automated action to kill winlogon.exe, which is preventing sessions from logging out. It was suggested that they use the Powershell Cmdlets for SOLVE Actions, as found in the ControlUp documentation. Alternatively, a stop-process force or taskkill can be used as part of a logoff trigger.

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RemoteDX Installation: Privacy Settings and Included Information – Easy Installation vs. GUI

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ControlUp's "easy-button" remotely simulates the same GUI install for Windows with opt-in for private metrics, while the Command line install is opt-out. The accompanying video may be outdated but the feature is present on the page. A UserVoice idea for the opt-out feature can be opened, as it is a requirement for compliance with the GDPR. The "easy button" installer page link is https://www.controlup.com/remotedx/.

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