A user asked if there was a way to generate a CSV export with all versions of an application to identify machines that do not have it installed. It was suggested to use the export option in the ribbon, check the processes list in the controllers and custom filter in the solve details. It was confirmed that custom filter in the solve details would let the user filter each time, which was concluded to be ok.
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
Establishing Remote Assistance with ControlUp Console
When a remote assistance session is initiated using controlupconsole.exe, it is established using MSFT remote assistance. Later versions of ControlUp (9.0 upwards) use their own remote control mechanism, making it more independent from MSFT. A password is generated by the console, which it then uses to connect to the endpoint. The command executed is msra -openfile, with the file stored in the temp directory.
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Read the entire article here...
Auto-Adding Machines to ControlUp
The user asked if there is a way to auto-add machines to ControlUp, with particular focus on Citrix Machine Creation services. The answer is yes - there are sync scripts available to automate the process. In 9.0, this will be built-in. A link to the sync script was provided and the team offered to help with setup.
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Read the entire article here...
Finding User Roles and Permissions Settings in ControlUp Solve and DEX
A user was looking for user roles and permissions settings that they had set in Solve or DEX. It was pointed out that it is the "Use Solve" permission in the security policy that controls this. If using DEX, it can be accessed from the gear on the bottom left in app.controlup.com, under roles. The user found the settings successfully.
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Read the entire article here...
Investigating an Error Code in Citrix Broker Service Metric
A discussion was held to determine if an error code meant there was an issue, and it was concluded to reach out to support as the error was likely due to the lack of a metric from the Citrix Broker Service category in the Windows Standard Performance Monitor.
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Read the entire article here...
Exploring Monitoring with Citrix UPM Containers with ControlUp Community
Customer questioned the potential for integrating Citrix container metrics into ControlUp's Real-Time-DX. They went on to ask if these metrics would be relevant to Citrix UPM, and @member suggested replicating the UPM config check PowerShell script. This sparked a discussion about the potential for monitoring with Citrix UPM containers and the Control Up User Voice platform, and highlighted the importance of having a good relationship between users and the company. https://controlup.uservoice.com/forums/953875-controlup-uservoice-prospect-request-form/suggestions/47540390-citrix-profile-container
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Read the entire article here...
Does Director Trigger Pack Capture Unregistered Instances?
A user asked if the Director Trigger pack can capture an unregistered instance of the server. It can, but the trigger must use "Minimum duration in this state" instead of Uptime. The user set Minimum duration to 10 minutes and removed Uptime.
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Read the entire article here...
ControlUp Remote DX Device Fixes for LAN Connections
A user asked when a device would be fixed by RemoteDX when connected via LAN. It had already been fixed, and they were encouraged to update the agent using the latest Remote DX installer from the ControlUp download center at https://www.controlup.com/products/controlup/download-center/.
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Read the entire article here...
How to View Historical Alerts for a Server in ControlUp Solve
A user asked about how to view server alerts in a historical view, such as disk space. It was recommended to view the last 14 days on the incidents tab in the real time console, and use historical reports in Solve (machine statistics) to get a better picture.
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Read the entire article here...
Improved Authentication Method Coming in ControlUp 9.1
A user discussed needing an improved authentication method for the Real Time DX Console, with the preference for Azure OAuth or SAML. This will be included in the 9.1 release, and @member will keep the audience updated when the design is finalized. On-premises users were also mentioned.
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Read the entire article here...