A new user inquired about logging for Helpdesk permissions in ControlUp. They are experiencing issues with data collectors communicating with their EUC environment and NetScalers. Other roles, such as ControlUp admins, do not have this issue. The Helpdesk role may not have proper permissions for "Use EUC env" and "Use ADC." A member suggested checking if the Helpdesk role has permission to view the folder containing the data collector. The user found the solution by granting the Helpdesk role access to view the folder. ControlUp has a hybrid environment.
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
How to Identify Users with the New Outlook Feature in ControlUp
A question was asked regarding identifying if a user has enabled the new Outlook feature. Suggestions were made to check for specific policies or user registries in the ControlUp console, and to look for Helpdesk calls requesting its removal. The new integration of Outlook with Teams and Edge was also mentioned as a positive. Resource: https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/outlook-on-the-web/enable-disable-employee-access-new-outlook
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Read the entire article here...
Installing ControlUp Plugins During a POC
A user asked for help with installing the curdx_windows_citrix plugin alongside the Edge DX client during a POC. Another user provided a helpful link to the ControlUp documentation for remote DX installation and the conversation ended with a positive comment about the helpful nature of the community.
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Read the entire article here...
Onboarding Technicians into ControlUp: Tips and Tricks
A user asked how technicians are onboarded into ControlUp and mentioned concerns about access through DEX and the VDI console. Other users chimed in with suggestions and possible solutions, mentioning changes made in version 9 of ControlUp. A helpful article on SSO groups was also referenced.
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Read the entire article here...
Troubleshooting Adding Roles in ControlUp
A user was having trouble adding new roles in ControlUp and it was suggested to contact Support for assistance. It was also recommended to use a user group instead of a specific user for the role. The owner can be reset by Support if needed.
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Read the entire article here...
Understanding ControlUp Agent Sessions and Views
A discussion about agent sessions - some users are having trouble understanding the different views and their purpose. One user suggests explaining to select "all" to avoid confusion, while another suggests sharing preset views to prevent modification. The possibility of shared views being locked and read-only is also mentioned.
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Read the entire article here...
Pre-Filling Event Pane Settings for All ControlUp Users
A user asked if it is possible to pre-fill/pre-stage Event Pane settings for all ControlUp users, as it seems to be a user-specific configuration. Some suggestions were to use PowerShell to add filters, but others pointed out that credentials are encrypted by user SID so that may not work. The user also asked if these events filters could be set as a GPO setting. File name: "%appdata%\ControlUp\Configuration\CommonPrivateConfiguration.xml"
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Read the entire article here...
Troubleshooting Access to ControlUp Reports
A company member received an invite to join a ControlUp instance but received an error upon clicking the invite link. It was clarified that the invite was for the legacy Insights reporting section, which is being deprecated. The best way to access the same information is through the DEX or Solve interfaces. It was suggested to check for permissions under the security policy and reach out to a customer success manager for further assistance.
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Read the entire article here...
Upgrading to app.controlup.com and its Features
The discussion centered around upgrading to app.controlup.com and whether or not it would affect access to Insights and Solve. Some users recommended the new platform, saying it offers more features and is better overall. Others clarified that there are no changes to the real-time console or Solve, but there may be version requirements. The email with more information and links to articles was also provided.
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Read the entire article here...
Troubleshooting Logon Analyzer Errors in ControlUp
A user was having issues with the Logon Analyzer script, receiving GPO errors and no valid output. Other users suggested checking if auditing was enabled and the number of GPO's in the environment, while the code was also mentioned as a possible issue. The specific error message "WQL duration processing failed" was also discussed.
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Read the entire article here...