A user was having issues with the Logon Analyzer script, receiving GPO errors and no valid output. Other users suggested checking if auditing was enabled and the number of GPO's in the environment, while the code was also mentioned as a possible issue. The specific error message "WQL duration processing failed" was also discussed.
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
Error when Launching ControlUp Console on Windows 10 Machines
Users reported an apparent error when launching the ControlUp Console, asking for tips or help to resolve. The ControlUp team clarified that this is just an informational message rather than an error, and provided links for more information. It was also mentioned that the console must be run from a domain-joined machine using a domain user. Further discussion included potential changes to this requirement in the future.
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Read the entire article here...
The “Wait at least” Feature in ControlUp Triggers
A question was asked about the "Wait at least" feature in ControlUp trigger settings. It was clarified that this feature applies to a specific machine, session, or resource.
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Read the entire article here...
Building a Sentiment Survey with ControlUp
A user was building a sentiment survey and wanted to target a specific user group in AD. However, the picker did not show the desired group. A feature that allows for saving drafts was also mentioned. The team discussed upcoming updates that would address these concerns and potentially provide early access to the new version. The surveys are delivered through the Edge DX Agent to the endpoint and the listed AD groups are based on users who have logged into the machines. A team member offered to add the user to the beta for Sentiment V2. If interested, the user can send their contact details and tenant information.
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Read the entire article here...
How to Switch User Accounts on ControlUp Console
A user requested help with signing off of a customer account on the ControlUp Console. Support must be contacted to complete this action. Alternatively, the %appdata%\ControlUp folder can be wiped to reset automatic login. If the console does not open after deleting the folder, make sure that controlupconsole.exe is not currently running in the background.
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Potential issue with Citrix Workspace App 2311 upgrade causing launch failures
A user asked about a potential issue with Citrix Workspace App upgrade to version 2311 causing end-user launch failures. They mention a specific problem with clients that have the Remote DX Plugin installed and a known issue with custom virtual channels. Other users chimed in with their own experiences and suggested switching back to version 2309.1 as 2311 has been pulled by Citrix. The original article can be found at https://support.citrix.com/article/CTX587626/workspace-app-upgrade-to-version-2311-causing-end-user-launch-failures
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Troubleshooting Script Execution Issues in ControlUp Agents
There were reported issues with script execution on ControlUp Agents within an organization. Errors were received when executing specific scripts, but not when using the Realtime Console. The problem may be with ControlUp monitor servers. For now, a workaround is to stop the affected monitors, delete the ControlUp Store.xml file, and restart the monitor. This is a known issue and will be addressed in a future release. The issue is documented as VSO 155910 and 158919.
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Improving User Experience on ControlUp Insights
A discussion about admin and service desk user experience for CU Insights took place, with some users mentioning issues with browser performance. Some recommended trying the new reports in Solve, while others suggested that Insights was moving towards a new service for better usability. The timestamp feature was also discussed, with some users asking for it to be made more visible for easier use. It was also mentioned that an API endpoint for start/stop/active/idle/disconnect/reconnect times is in the works for common questions. The timestamp feature can be found on the Insights platform by clicking on the Show/Hide icon. The timestamp can also be displayed by default by clicking on the same icon.
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Troubleshooting EUC Sync Script Issues
A user submitted a problem with the EUC Sync script, where the secondary site was showing as "disconnected" in the logs but appeared to be connected in the console. After further troubleshooting, it was discovered that the issue was related to shared accounts not being replicated properly. This was resolved and the EUC Sync script worked properly.
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Modifying Fields in ControlUp at the Database Level
A user asked about modifying fields in ControlUp at the database level, specifically mentioning the "Description" field. Another user suggested using the Tags column, which is available through a post-VM boot script. The possibility of using a logon script based on user details and connection was also mentioned. The URL for adding the Tags column is provided: https://support.controlup.com/docs/add-tags-column-to-information-grid
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Read the entire article here...