A user had an issue with an advanced trigger not firing correctly and asked for advice. Other triggers were working, but this one was not. Other users suggested troubleshooting steps such as checking logs and querying the server. The issue was resolved with guidance from the ControlUp team.
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Missing CVAD Metrics in Solve for EUC Environments
A discussion was held about troubleshooting missing CVAD metrics in Solve. It was mentioned that not enough capacity in the cluster could be the cause and monitoring via historical reporting or the Powershell option can help identify this issue. v9 will also have this data available in Solve.
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Read the entire article here...
Adding CLEANMGR to an Existing ControlUp Cleaning Script
ControlUp users discussed adding the CLEANMGR method to an existing script for cleaning up the Windows Update Cleanup from Disk Cleanup. A script from the CU Script Library may be able to help, with the necessary options to include the desired folders. The Clean Windows System Drive script may also be an option. Get more information about scripts at https://support.controlup.com/docs/add-scripts-from-the-script-library.
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Read the entire article here...
Troubleshooting ControlUp Advanced Session Triggers
A user is looking for a way to have a Citrix virtual machine with ControlUp Agent detect if the launching machine does not have ControlUp Remote DX installed. They set up an Advanced Session Trigger with a filter for the Remote DX version, but it did not trigger as expected. Others suggest using the User Logged On trigger instead and making sure all machines are on the latest version of Remote DX. One user is testing this and will update later. However, there may be an issue with the Advanced Session Trigger not recognizing the Account Name and may need to be addressed with ControlUp support.
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Read the entire article here...
Troubleshooting ControlUp Monitor Errors
A user reported getting errors in a ControlUp monitor for certain machines, specifically related to the service account not having admin rights. It is suggested to add the account to the ControlUp Admin role to resolve this issue. This issue was not related to onboarding to the new app.controlup.com.
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Read the entire article here...
Enabling Idle to Disconnect Feature in ControlUp
A user asked about the idle to disconnect feature in ControlUp and how to enable it on a specific set of servers. Another user shared that these triggers can be found under the triggers tab and can be enabled by downloading the required scripts. A blog article was also shared about ControlUp's automation and resource optimization features. One user mentioned that it should work in Horizon without any issues.
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Read the entire article here...
Understanding Data Caching in ControlUp
The discussion revolved around the caching of data from the agents to the monitor during network outages. It was confirmed that the monitor caches data for 24 hours in C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\ControlUp\CacheActivity and uploads it once the connection is restored. It was also mentioned that the agent does not have caching capabilities, only the monitor does. The potential impact of agent-level caching on user experience in VDI/RDSH environments was also brought up. This topic is not specific to v9 of ControlUp.
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Read the entire article here...
Deploying remoteDX on Wyse 3040 without the Wyse Device Manager
A user asked about deploying remoteDX on a Wyse 3040 without using the Wyse Device Manager. Another user suggested using the WNOS.ini file and loading packages from an FTP or HTTPS location. A Dell support manual was provided for more information.
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Read the entire article here...
ControlUp, FSLogix, and Citrix DaaS – Users Share Experiences and Questions
A user asked if anyone else has experience using Citrix DaaS and FSLogix with ControlUp. They are not seeing any FSLogix data in the Console and have questions about the System Process showing a lot of disk writes. Another user shared their experience with FSLogix and ControlUp, mentioning that their data started showing right away and they do not run a Windows OS for CIF shares. The first user thanks the second for their input and mentions an issue with Crowdstrike using CPU when the Windows firewall is on.
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Read the entire article here...
Troubleshooting Helpdesk Permissions in ControlUp
A new user inquired about logging for Helpdesk permissions in ControlUp. They are experiencing issues with data collectors communicating with their EUC environment and NetScalers. Other roles, such as ControlUp admins, do not have this issue. The Helpdesk role may not have proper permissions for "Use EUC env" and "Use ADC." A member suggested checking if the Helpdesk role has permission to view the folder containing the data collector. The user found the solution by granting the Helpdesk role access to view the folder. ControlUp has a hybrid environment.
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Read the entire article here...