Users discussed the agent upgrade process for ControlUp version 9.0.0.1680, sharing that it is recommended to stop the ControlUp agent service on all machines before upgrading. This is more likely to result in a successful first try, compared to upgrading 20 or more agents at once.
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
Improving Troubleshooting with Bluetooth Signal Strength in Remote DX
A user asked about a potential feature in Remote DX related to Bluetooth signal strength and headsets, as it can be a big issue for Unified Communications and VoIP through VDI. Another user suggested suggesting it on user voice. Additionally, the user mentioned they have played around with an audio devices script for Edge DX in the past. After researching, it seems difficult to implement due to driver specificity and limitations in the Windows BT stack.
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Read the entire article here...
Troubleshooting Connection Server Active Connections in ControlUp Desktop Console
A user asked for help locating "HZ Connection Server Active Connections" in the ControlUp desktop console to create a trigger, but it was not available. ControlUp support confirmed it as an internal property and suggested a workaround by creating a trigger on a different metric and then modifying the filter xml to replace it with "HzTotalConnections". The user successfully implemented this workaround. More details can be found at https://support.controlup.com/docs/vmware-horizon-integration-columns-grids-overview.
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Read the entire article here...
Finding Changes Between ControlUp Build Versions
A user asked where to find changes between different builds of the same version of ControlUp monitor/agent. Another user shared information from the release notes, including a hotfix for agent outbound connection issues. The first user said they will skip the hotfix as they do not use AVD.
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Read the entire article here...
Troubleshooting “Failed to Authenticate” issue on ControlUp Monitor Server
A user was experiencing an issue with a monitor server, receiving a "Failed to authenticate" message. They had tried various solutions including double checking the time on the server, but a colleague was eventually able to solve the issue by identifying a mismatch between the certificate used and the one on the machine. Reinstalling the DX console and relinking resolved the issue.
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Read the entire article here...
How to Export Data into Files using ControlUp Trigger
A user asked for assistance in creating a trigger to log high CPU loads of RDSH machines and export it to a file. Another user suggested using the "Dump views to disk" action, which can extract data from the csv that is generated when the trigger is set off. No ControlUp URLs were mentioned.
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Read the entire article here...
Missing Community Scripts Tab on ControlUp v9
A user asked about the missing Community scripts tab on v9 and someone suggested clearing the console cache in the AppData\Roaming\ControlUp\ControlUp Store folder and then reopening the console to allow it time to pull down the data and create the tab.
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Read the entire article here...
Upcoming Feature: Triggering Windows Events with “Information” Type on ControlUp
A user asked if it was possible to trigger windows events with "Information" type, and was informed that this is not currently supported. However, it will be available in a future release and a PowerShell script can be used as a temporary workaround. Another user thanked for the information and asked if there was a feature request submitted for this. The team at ControlUp responded that enhanced log monitoring, including triggers for Information-level events, will be integrated soon and they are looking for partners to help understand use cases. There was a question about adding trending for events and the response clarified this as having a trend analysis for events.
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Read the entire article here...
Understanding the “Failed to create PAT” Error Message for Outbound Communications in ControlUp
Users discuss the "Failed to create PAT" error message, with some providing background information that the PAT is a unique JWT for each agent machine and serves as a security mechanism to authenticate agents against monitors. Some users suggest discussing this further in private before summarizing in the thread.
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Read the entire article here...
How to Reconnect Systems Configured for Outbound Connection on ControlUp?
There is a discussion about how to get systems configured for Outbound Connection to reconnect when in a disconnected state. It is mentioned that the agents should try to connect by themselves unless they are stopped. One user had more success restarting just the monitor service. Another user mentions a new version (9.0.0.1680) that should fix outbound communication issues, with a link provided for the download.
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Read the entire article here...