Error “Customer does not have the privilege to see the cost” while adding Azure Enviromment to Real-Time DX

A user tried to add an Azure Environment to ControlUp but encountered an error. It was suggested that the customer may be an MSP with a CSP agreement, and if so, a workaround is available with the upcoming 8.8 version involving the setting of a registry key. The user tried creating the key but the error persisted, and it was suggested to restart the Agent service on their Data Collector.

Read the entire ‘Error Adding Azure Environment to ControlUp’ thread below:

Hi, I trying to add a Azure Enviromment but i stoped on this error. I have the permissions, and see the documentation and pre-requisites but don’t work for me. Some idea?

Is the customer under an MSP with a CSP agreement?

If yes, this issue will be fixed in the upcoming 8.8 version. To avoid connection issues, please set the following regkey on the data collector machine. Note that all cost-related metrics will be displayed as N/A

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Agent\Azure Data Collection

Value: EnableCostQueries

Type: DWORD

Data: 0@member this is a known issue, the change referenced by Benjamin is a valid workaround until a permanent fix which will be part of the Q1 23 release.

Hello! I try to create the key, but the error keep. Could it be permission something in Azure?

Did you restart the Agent service on your Data Collector(s)

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