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Microsoft Azure Related Training & Support Archives

Microsoft Azure training and support-related archives from inside the ControlUp Community on Slack.


Troubleshooting ControlUp Agent Connectivity for Azure Machines

Posted on June 26, 2025

A user is having trouble with ControlUp agent connectivity for Azure machines. The recommended method for this is agent outbound, and ports 40705 and 40706 are required for this. When Windows Defender is turned off, the agent connects only. More information can be found at https://support.controlup.com/v1/docs/agent-outbound-communication.

Read the entire article here...


Setting Up a Trigger for Identifying Unused VMs in ControlUp Focus Discussion.

Posted on June 20, 2025

Several users discussed how to set up a trigger for identifying unused VMs older than 45 days, specifically in relation to the ControlUp environment. Suggestions were given about using the built-in Session Activity report or APIs to identify machines with no recent logins. Some users mentioned testing and recoding scripts for different hypervisors. One user also brought up the issue that not all VMs have a Horizon agent.

Read the entire article here...


ControlUp Week in Review

Posted on April 29, 2025

We’ve been busy, so I thought it would be wise to update you on what ControlUp has been up to over the past two weeks…. As we’ve been busy…

Read the entire article here...


ControlUp Releases ControlUp for VDI 9.1

Posted on April 16, 2025

This one's a big step forward. Version 9.1 (build 9.1.0.661) significantly modernizes the architecture, focusing on scalability, performance, and real-world flexibility for large enterprises and Managed Service Providers (MSPs).

Read the entire article here...


ControlUp for VDI v9.1 Beta is HERE!

Posted on March 4, 2025

I am happy to inform you that ControlUp has opened the ControlUp for VDI v9.1 beta!  and more….

Read the entire article here...


Gathering logs through ControlUp Academy and PowerShell scripts

Posted on February 24, 2025

A discussion took place about using ControlUp Academy to gather logs via PowerShell scripts. Hosting a CDN in Azure was suggested as a solution. However, another user suggested creating a function instead that would prompt for the log location and then download it as a .txt or .log file. This would be helpful in situations where users don't have time to provide logs or are VIPs. The idea was also brought up to consolidate all log-related ideas into one to put pressure on product management. There was also a question about whether input can be prompted in EdgeDX or ControlUp for Desktops.

Read the entire article here...


Understanding the “Public DNS Name” Setting in ControlUp Monitor

Posted on January 6, 2025

A user asked for clarification on the purpose of "Public DNS Name" in the monitor settings. Another user explained that this parameter is used for deploying a monitor using powershell, particularly for monitors in Azure or AWS. A ControlUp support documentation link was provided for more information. This setting is used to specify the address on which the monitor exposes port 443 for outbound agent connections.

Read the entire article here...


Troubleshooting Unmanaged AVD Session Hosts in ControlUp Console

Posted on December 20, 2024

A user asked for assistance in managing Azure Virtual Desktop session hosts in the ControlUp console. They have installed the ControlUP monitor and agent on a virtual machine in Azure, but the status remains unmanaged for the AVD session hosts. Other Azure metrics are visible. A suggestion was made to test communication on port 40705 and to use the "install-cuagent" cmdlet with a dex api key for self-registration. Helpful links and instructions were provided.

Read the entire article here...


Understanding CPU Metrics in ControlUp

Posted on November 6, 2024

The group discussed the discrepancies between the CPU percentage on a single host and the "Host CPU Usage" column for all VMs on that host. The data for the host level comes from the hypervisor platform, while per-VM CPU comes from the ControlUp agent on the Windows OS. It was mentioned that the console is not effective for comparing data due to potential performance issues. The behavior of the host CPU reaching 100% and the VMs not going higher was deemed expected. It was clarified that the host CPU in the "Machine view host CPU" column refers to the CPU utilization by the VM as reported by the hypervisor API. The monitoring intervals for the agent and API may also result in different reported numbers.

Read the entire article here...


How to Monitor Disk Space in ControlUp and SQL

Posted on October 28, 2024

It was discussed that it is possible to create a trigger for logical disks to monitor disk space for ControlUp and SQL products. This trigger can also cover physical devices and can be set for a percentage or a specific free space amount. It was advised to use the incident pane to keep track of when the trigger is fired.

Read the entire article here...


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