A user asked for assistance in managing Azure Virtual Desktop session hosts in the ControlUp console. They have installed the ControlUP monitor and agent on a virtual machine in Azure, but the status remains unmanaged for the AVD session hosts. Other Azure metrics are visible. A suggestion was made to test communication on port 40705 and to use the "install-cuagent" cmdlet with a dex api key for self-registration. Helpful links and instructions were provided.
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Microsoft Azure Related Training & Support Archives
Microsoft Azure training and support-related archives from inside the ControlUp Community on Slack.
Understanding CPU Metrics in ControlUp
The group discussed the discrepancies between the CPU percentage on a single host and the "Host CPU Usage" column for all VMs on that host. The data for the host level comes from the hypervisor platform, while per-VM CPU comes from the ControlUp agent on the Windows OS. It was mentioned that the console is not effective for comparing data due to potential performance issues. The behavior of the host CPU reaching 100% and the VMs not going higher was deemed expected. It was clarified that the host CPU in the "Machine view host CPU" column refers to the CPU utilization by the VM as reported by the hypervisor API. The monitoring intervals for the agent and API may also result in different reported numbers.
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How to Monitor Disk Space in ControlUp and SQL
It was discussed that it is possible to create a trigger for logical disks to monitor disk space for ControlUp and SQL products. This trigger can also cover physical devices and can be set for a percentage or a specific free space amount. It was advised to use the incident pane to keep track of when the trigger is fired.
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Read the entire article here...
ControlUp Community Radio – Episode #16 – 1st Year Recap with Jed Ayres, CEO of ControlUp
In this milestone episode of ControlUp Community Radio, host Douglas Brown sits down with Jed Ayres, CEO of ControlUp, to reflect on his first year at the helm.
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Clarifying Authentication Options in ControlUp 9.05
Users discuss authenticating with the RT console in ControlUp 9.05 using a domain admin account without an email address. It is mentioned that an email address is now required for authentication and that LDAP login is still possible. A call is suggested for clarification. The ControlUp account - email based user is also mentioned.
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Troubleshooting Upgrading Issues in ControlUp
A user experienced issues with upgrading monitors and connectors after upgrading from V9.0.01680 to V9.0.5.143. They had to manually RDP into each server to upgrade and couldn't log in to the ControlUP console after upgrading 8 collectors. Other users suggest using the Invoke-CUMonitorUpdate cmdlet or checking for domain-joined machine status. ControlUp also recommended upgrading to the latest version, 9.0.5.423, which may not solve the issue but is generally advised. A support ticket was recommended to address the initial issue.
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Troubleshooting FSLogix in a Citrix Environment
Multiple users discussed a possible issue with Real-time dx and file handles not being released by 2022 servers in a Citrix environment. A similar issue was mentioned where the shell bridge process was hanging onto profiles and causing issues for users. The environment consists of Citrix, FSLogix, and Azure VMs with Windows 2022 Server. The problem is still being investigated and there is a need for visibility to see what is preventing the release of file handles.
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Troubleshooting Error 500 in ControlUp’s Microsoft Teams Integration
Multiple users discussed an error 500 that occurs when configuring Microsoft Teams integration under UC&C. A support article was shared and it was recommended to open a ticket for further investigation. It was also suggested that the error may be due to incorrect use of keys.
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ControlUp Community Radio – Episode #15 – A Conversation with Antony Awaida & Andy Tynes of Apporto
Join us for Episode #15 of ControlUp Community Radio, where host Douglas Brown sits down with Antony Awaida, Founder and CEO of Apporto, and Andy Tynes, Head of Sales and Alliances. In this episode, Antony and Andy share the story of Apporto’s growth, its leadership in the education sector, and plans to expand into other industries. They discuss Apporto’s unique cloud-based approach to EUC, innovative technology, and how they’re reshaping the VDI market.…
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Reducing Network Traffic between vCenter and ControlUp
A user asked about the high amount of network traffic between their vCenter and ControlUp. This could be due to the SOAP-based data collection, which would appear as HTTP traffic. It was suggested to run diagnostics on the data collector to confirm, and to consider creating a ControlUp site closer to the vCenter to reduce data traffic. Contacting a CSM or via DM was also recommended for further assistance. Event
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Read the entire article here...