A user asked for assistance in managing Azure Virtual Desktop session hosts in the ControlUp console. They have installed the ControlUP monitor and agent on a virtual machine in Azure, but the status remains unmanaged for the AVD session hosts. Other Azure metrics are visible. A suggestion was made to test communication on port 40705 and to use the "install-cuagent" cmdlet with a dex api key for self-registration. Helpful links and instructions were provided.
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ControlUp Monitor Related Training & Support Archives
ControlUp Monitor training and support-related archives from inside the ControlUp Community on Slack.
Trouble with ControlUp Trigger Resolved.
A user reported an issue with a trigger they created for ControlUp monitoring. After some troubleshooting with the team, it was determined that the incident reporting on the monitor had been exceeded - support had fixed the issue and everything was now working correctly.
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Read the entire article here...
Obtaining Real-Time Reports of ControlUp Agent Versions
In this Slack discussion, a member requested for a way to obtain real-time reports of the ControlUp Agent version on all integrated machines. Another member responded with a command to run on ControlUp Monitor, where the number 9.0.0.1675 should be replaced with the current ControlUp version. However, this method only works for currently connected agents. No further references are given.
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Read the entire article here...
Troubleshooting Built-In Sync Issues: Check for Duplicate Machines in ControlUp Monitor Cache using Script
A user is experiencing issues with built-in sync and has been advised to run a script to check for duplicate machines in the monitor cache. The script can be found at (https://runsuri.com/).
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Read the entire article here...
Understanding Capacity in ControlUp Administration
A discussion about the measuring and meaning of "capacity" in ControlUp Administration took place, with links to related documentation. ControlUp monitors at a site have a total capacity and a used capacity, which can be configured from the console. More information can be found at https://support.controlup.com/docs/90-actions-for-controlup-monitor-management and https://support.controlup.com/docs/en/sizing-guidelines-for-controlup-v8-x
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Read the entire article here...
Troubleshooting Network Communication Issues in ControlUp 9.0
A user encountered an error related to network communication after upgrading to version 9.0. They were asked to specify their region and test various components, including Real-Time DX, Agent Outbound, and Scoutbees. Additionally, they were informed that agents will try to reach out to cu-agents-cpa.controlup.com in order to retrieve a Personal Access Token for communication with ControlUp Monitors.
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Read the entire article here...
Configuring Retention Policy for ControlUp Monitoring Data
A user asked about configuring a retention policy for monitoring data in real-time dx and edge dx. The only article found was for managing retention in Cu Insights, which is out of date. However, it was noted that this is managed from the backend with a default of 365 days for real-time and 30 days minimum for edge dx.
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Read the entire article here...
Sizing ControlUp Monitor Servers for Hybrid Environments
A user asked for recommendations on sizing ControlUp Monitor Servers in a Hybrid Environment, specifically regarding CPU and Memory usage. The recommended tool for this task is calc.controlup.com, which takes into account the number of processes and recommends sizing per site. It was suggested to calculate for each site individually.
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Read the entire article here...
Finding Changes Between ControlUp Build Versions
A user asked where to find changes between different builds of the same version of ControlUp monitor/agent. Another user shared information from the release notes, including a hotfix for agent outbound connection issues. The first user said they will skip the hotfix as they do not use AVD.
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Read the entire article here...
Troubleshooting “Failed to Authenticate” issue on ControlUp Monitor Server
A user was experiencing an issue with a monitor server, receiving a "Failed to authenticate" message. They had tried various solutions including double checking the time on the server, but a colleague was eventually able to solve the issue by identifying a mismatch between the certificate used and the one on the machine. Reinstalling the DX console and relinking resolved the issue.
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Read the entire article here...