A user asked where to find changes between different builds of the same version of ControlUp monitor/agent. Another user shared information from the release notes, including a hotfix for agent outbound connection issues. The first user said they will skip the hotfix as they do not use AVD.
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ControlUp Monitor Related Training & Support Archives
ControlUp Monitor training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting “Failed to Authenticate” issue on ControlUp Monitor Server
A user was experiencing an issue with a monitor server, receiving a "Failed to authenticate" message. They had tried various solutions including double checking the time on the server, but a colleague was eventually able to solve the issue by identifying a mismatch between the certificate used and the one on the machine. Reinstalling the DX console and relinking resolved the issue.
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Read the entire article here...
Troubleshooting Triggers for ControlUp Monitors
There is a trigger set to run on Monitors and the user encountered an error while it's running. One suggestion was to check the security context and make sure the relevant account is logged off from the server where the monitor is installed. Logging off the account logged into the server resolved the issue.
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Read the entire article here...
Troubleshooting Monitor Service Installation on RTC Server
A user encountered an issue when attempting to install Monitor Service on their RTC server. Upon clicking "Remove", a "Redeploy" option appeared instead. The solution was to remove the service and re-add it using the powershell command located at https://support.controlup.com/v1/docs/90-powershell-cmdlets#import-cmdlets.
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Read the entire article here...
Getting Detailed Folder Sizes on VDI using ControlUp
A user asked for a script to get a detailed breakdown of folder sizes on virtual desktop infrastructure (VDI), and a solution was suggested using Get-FolderSize and Format-Size functions. Another user suggested using treesize CLI, which is freeware, but it was noted that the paid version is needed for the CLI. A script was successful in pulling the list of VDI from ControlUp Monitor. Get-cucomputers was also mentioned as a solution.
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Read the entire article here...
Troubleshooting Missing CVAD Metrics in Solve for EUC Environments
A discussion was held about troubleshooting missing CVAD metrics in Solve. It was mentioned that not enough capacity in the cluster could be the cause and monitoring via historical reporting or the Powershell option can help identify this issue. v9 will also have this data available in Solve.
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Read the entire article here...
ControlUp for Multiple Customers Without AD Trusts
A user is asking for help with setting up ControlUp for multiple customers without AD trusts. They have read an article about installing the ControlUP Monitor in the customer's domain and opening port 40706. The discussion includes clarification on DNS resolution and port 40706. The upcoming release of Real-Time DX v9 is mentioned as a solution for easier installation in the future, with the ability to deploy the Monitor in a DMZ and access it remotely. The user is advised to open a ticket for more instructions on assigning monitor templates. The discussion also mentions using extensions for vCenter, XenDesktop, Horizon, NetScalers, etc.
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Read the entire article here...
Troubleshooting ControlUp Monitor Errors
A user reported getting errors in a ControlUp monitor for certain machines, specifically related to the service account not having admin rights. It is suggested to add the account to the ControlUp Admin role to resolve this issue. This issue was not related to onboarding to the new app.controlup.com.
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Read the entire article here...
Troubleshooting ControlUp Monitor Errors
A user reported an issue with one of the ControlUp Monitors, receiving a strange LDAP error after an upgrade. Other users suggested validating credentials and reinstalling the monitors as potential solutions.
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Read the entire article here...
Troubleshooting Script Actions in ControlUp Solve
A user was having trouble with script actions in Solve, and it was suggested to check the permissions for the "ControlUp Monitors" role. After some testing, it was determined that there may be a bug causing the issue, and a workaround was found by setting the "run shared script actions" permission to allow for organization members. Direct messages were then used to further discuss environment-specific information.
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Read the entire article here...