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ControlUp Monitor Related Training & Support Archives

ControlUp Monitor training and support-related archives from inside the ControlUp Community on Slack.


Implementation of ControlUp monitoring for specific failed events

Posted on March 24, 2025

A user is looking to use CU to monitor their CA server for specific failed events, and wants to know if the trigger will work for each event. The trigger will only work for Warning or Error events, and one way to test it is by using a PowerShell script to generate a similar event on a machine with the CU agent installed. The script to create a test event is also provided. The event source must be created first if it does not already exist.

Read the entire article here...


How to Troubleshoot ControlUp Monitor Script Actions Not Firing

Posted on March 17, 2025

A user encountered an issue with script actions not firing as expected on a ControlUp Moniter. This led to a discussion on potential solutions and troubleshooting steps, including checking the script location and examining monitor logs. The user ultimately decided to look into the issue further when they have access to the customer environment. Troubleshooting steps and suggestions were provided by other members in the Slack discussion.

Read the entire article here...


Troubleshooting “Disconnected from Cluster” Message in ControlUp Monitors

Posted on February 9, 2025

A user reported receiving a "disconnected from cluster" message after adding the Monitor again and was directed to check the network requirements article for ControlUp Monitors. The article can be found at https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-us-customers#from-the-realtime-monitor-machine and suggests that the disconnect could be due to the monitor not being able to communicate with the coordinator.

Read the entire article here...


Troubleshooting CSV Exports in ControlUp Monitor.

Posted on February 5, 2025

A user reported that the CSV exports from the ControlUp Monitor were broken due to certain patterns and line endings, making it difficult to process the data. Another user suggested using export-cuquery instead, and it was noted that the monitor exports have been deprecated and will be replaced. The deprecation was not yet communicated to customers, but will be mentioned in the 9.1 release notes.

Read the entire article here...


Understanding the “Public DNS Name” Setting in ControlUp Monitor

Posted on January 6, 2025

A user asked for clarification on the purpose of "Public DNS Name" in the monitor settings. Another user explained that this parameter is used for deploying a monitor using powershell, particularly for monitors in Azure or AWS. A ControlUp support documentation link was provided for more information. This setting is used to specify the address on which the monitor exposes port 443 for outbound agent connections.

Read the entire article here...


Troubleshooting Unmanaged AVD Session Hosts in ControlUp Console

Posted on December 20, 2024

A user asked for assistance in managing Azure Virtual Desktop session hosts in the ControlUp console. They have installed the ControlUP monitor and agent on a virtual machine in Azure, but the status remains unmanaged for the AVD session hosts. Other Azure metrics are visible. A suggestion was made to test communication on port 40705 and to use the "install-cuagent" cmdlet with a dex api key for self-registration. Helpful links and instructions were provided.

Read the entire article here...


Trouble with ControlUp Trigger Resolved.

Posted on December 20, 2024

A user reported an issue with a trigger they created for ControlUp monitoring. After some troubleshooting with the team, it was determined that the incident reporting on the monitor had been exceeded - support had fixed the issue and everything was now working correctly.

Read the entire article here...


Obtaining Real-Time Reports of ControlUp Agent Versions

Posted on November 28, 2024

In this Slack discussion, a member requested for a way to obtain real-time reports of the ControlUp Agent version on all integrated machines. Another member responded with a command to run on ControlUp Monitor, where the number 9.0.0.1675 should be replaced with the current ControlUp version. However, this method only works for currently connected agents. No further references are given.

Read the entire article here...


Troubleshooting Built-In Sync Issues: Check for Duplicate Machines in ControlUp Monitor Cache using Script

Posted on November 23, 2024

A user is experiencing issues with built-in sync and has been advised to run a script to check for duplicate machines in the monitor cache. The script can be found at (https://runsuri.com/).

Read the entire article here...


Understanding Capacity in ControlUp Administration

Posted on October 8, 2024

A discussion about the measuring and meaning of "capacity" in ControlUp Administration took place, with links to related documentation. ControlUp monitors at a site have a total capacity and a used capacity, which can be configured from the console. More information can be found at https://support.controlup.com/docs/90-actions-for-controlup-monitor-management and https://support.controlup.com/docs/en/sizing-guidelines-for-controlup-v8-x

Read the entire article here...


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