A user asked for help accessing a custom Insights report "Teams Trends 7days" - they were provided with the full URL to access it both for cloud (https://insights.controlup.com/home/application-trends/) and on-premise (https://insights.domainname.com/teams_trends_7days). Unfortunately, this didn't help and the page comes up blank.
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On-Premise Related Training & Support Archives
On-Premise training and support-related archives from inside the ControlUp Community on Slack.
How Can I Validate Connectivity Between All Components in a Closed On-Prem Environment without Telnet using ControlUp?
A user wanted to validate connectivity between components from the IOP appliances and was suggested to use the iopcmd commands which can test LDAP and TCP ports. The iopcmd commands are intended for internal use, but a command reference is available.
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Read the entire article here...
Trouble Adding Host to ControlUp Console
A user had trouble adding a host in the Console, receiving the error "The RPC server is unavailable". Suggestions included checking all necessary firewall ports were open and unchecking the 'Deploy agent automatically' setting in the agent settings, which solved the issue. It is advised that the latest version of .Net Framework (4.8) is installed to ensure compatibility. The latest On-prem version of ControlUp available is 8.7.0.24.
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Read the entire article here...
Troubleshooting Greyed Out Hosts and Datastores in ControlUp On-Premise Trial Version
A user asked about greyed out hosts and datastores in a trial version of ControlUp on-premise. After asking questions, it was discovered that the service account for the SQL DB had misconfigured and expired. After being fixed, the user was able to drill down and up again.
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Read the entire article here...
Can the Same ControlUp Licenses be Used for Two Organizations?
A user asked if the same licenses can be used for two organizations. For cloud, it is possible if it is within the same forest, although limited to a small development environment. For on-prem, separate licenses need to be created - however, multiple on-prem environments do not appear to be recommended.
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Read the entire article here...
Accessing Historical Reports with ControlUp Solve Trial License
A user was trying ControlUp Solve on a trial license and found the UI promising, but couldn't access historical reports as they were running an on-premise appliance. It was suggested that the user deploy the on-premise appliance and use a version 8.6.5 or higher, but that Solve on-prem does not have built-in historical reports. To access these, they would need to connect to IOP.
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Read the entire article here...
ControlUp Community Meetup #2 Video – Technical ‘Ask Us Anything’ Expert Panel
Watch our second ControlUp Community Meetup for a technical 'Ask Us Anything' expert panel where our experts will discuss topics such as ControlUp on-prem vs. cloud and much more. Our lively attendees asked the questions, and the experts gave great answers! It was a fantastic session!
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Read the entire article here...
How to Enable/Disable Maintenance Mode Script in ControlUp?
A user asked if anything special is needed to use the enable/disable maintenance mode script - it's only for on-prem Citrix and requires giving the service account the necessary rights. Citrix Cloud requires the Secure Access Account to have full admin rights. The script works great in RT Console and a user was having difficulty loading sanpin in Solve. The team will take a look tomorrow.
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Read the entire article here...
Troubleshooting an On-Premises 8.7 Issue with SOP Not Functioning
A customer upgraded their On-Premises environment from 8.5 to 8.7 and introduced SOP 8.7, however it was not functioning. Possible fixes such as restarting ControlUp Monitor and SOP, changing the SSL cert, toggling "Ignore SSL Cert Errors", checking port 443, checking UserManagement logs, checking docker logs, creating a monitor log (Log4Net) and generating the key file again were suggested. They would also benefit from visiting https://support.controlup.com/v1/docs/cop-87-security-enhancement-for-monitor-sop-communication for further instructions.
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Read the entire article here...
Driving Use Cases for Choosing ControlUp Edge DX
Two members discussed the driving use cases for choosing ControlUp Edge DX, including Corp laptop having VPN connectivity issues, seeing network latency/connectivity/ISP, and providing admin-level support to users' machines even when not connected to a VPN. Edge DX is designed for FatClients, providing detailed information without needing to be connected to VMs. RemoteDX can also be installed but is solely for showing information while connected to Win365, XenDesktop or Horizon.
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Read the entire article here...