A user asked about syncing Active Directory computers with RealTime DX Console, and was advised to use GPOs or automated agent deployment to set up persistent desktops and servers. However, there are drawbacks to the latter which can be found in the ControlUp documentation. The Agent can now be upgraded from the console using a registry flag. The full discussion, including the relevant ControlUp URLs, can be seen at https://controlupcommunity.slack.com/archives/C0473N33S00/p1695332008532109.
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On-Premise Related Training & Support Archives
On-Premise training and support-related archives from inside the ControlUp Community on Slack.
Where are ControlUp User Console Credentials Stored?
In a Slack discussion, the user asked if the username/password for a ControlUp Enterprise User Console on a custom hive is stored in the cloud. @member mentioned that the credentials are stored locally, saved encrypted in the custom hive local db file. For the Cloud hive, these credentials are stored encrypted in the AWS Key Management Service.
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Read the entire article here...
Excluding Machines from the On-Prem Console View in ControlUp
The user asked how to exclude machines from the Machines view in an on-premise console. Following a suggestion from another user, they need to remove permissions on hypervisor level for the service account being used. While this can be done at the cluster level, they wanted to suggest a filter in the Console to make it more practical. They will open a feature request for this. As a workaround, unchecking a box can be done. For more details refer to the article: https://support.controlup.com/docs/en/excluding-a-machine-hypervisors-from-the-monitor?highlight=exclude.
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Read the entire article here...
Tips for Setting Up Outlook Search with FSLogix in ControlUp
After an interesting webinar about ControlUp/FSLogix, an user asked if Office Containers in combination with Citrix UPM would be ok for setting up Outlook search with FSLogix. They were told to disable FSLogix RoamSearch for both Profile Container and Office Containers and make sure that Search Indexing are properly configured, as some EUC solutions modify these settings on installation. Additional advice was given to check Citrix policies. The user is setting up 3 tests environments to test the different solutions.
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Resolving Logon Duration Analyse Script Issues in Citrix Environment
The user was testing Logon Duration Analyse script on a Citrix environment but it wasn't showing in the Community Scripts window. Suggestions included reimporting SBA.sql or deleting the ControlUp Store folder. After restarting the services and console, the scripts were appearing normally. Thanks to the support provided by other members.
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Read the entire article here...
Can the ControlUp Monitor Upload Time Be Adjusted?
The user asked if it was possible to adjust the monitor upload time, which was answered as being hard coded to 30 minutes with a delay of up to two hours. On-Premise versions are written to disk every 10 minutes while the cloud version is every 30 minutes. No possibility was available to adjust the interval.
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Can Two ControlUp Deployments be Run on One Machine?
A user asked if two different ControlUp Deployments could be run on one machine. It is not possible, but when upgrading, the console, monitor, and agents can be updated separately. For a migration from an on-prem to a cloud environment, a registry key needs to be deleted. The Auth key and Organization key need to be cleared and set again. Alternatively, it is possible to keep the same org and change the mode to cloud.
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How to Set Roles for On-Prem Monitors in ControlUp?
A user asked about how to set roles for On-Prem monitors, such as ActiveCoordinator, ViewNode, and AssocIndex. Changing the template is all that is necessary to update the roles. To define a "Master management monitor," the template MANAGEMENT should be used. The user provided an example of difference between the Monitoring and AssocIndex roles.
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Read the entire article here...
Does ControlUp Solve On-Premises Have Historical Data?
A user asked if ControlUp Solve On-Premises had historical data, answered in the negative - Insights On-Premises is needed for this. There are no plans to integrate historical data into Solve right now.
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Read the entire article here...
Suggestion for Script to Create Log Bundles with ControlUp Infrastructure Servers
A user suggested creating a script to generate log bundles with logs from ControlUp infrastructure servers such as SBA, COP, IOP, etc. An example of such a script was AppSense-Support.vbs and this was used to successfully retrieve the logs. The ControlUp Script Library includes a script (https://www.controlup.com/script-library-posts/deploy-log4net-for-controlup-processes/) for generating log bundles for Cloud components, although it is more complicated to do so for on-prem components due to the large size of the logs.
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Read the entire article here...