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On-Premise Related Training & Support Archives

On-Premise training and support-related archives from inside the ControlUp Community on Slack.

How to Get Started with ControlUp Products

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Chad asked about the ControlUp products Realtime DX, Edge DX, and Scoutbees. These products are used to manage physical and virtual desktops respectively, as well as diagnose issues, automate tasks, measure UC&C engagements, and test SaaS apps. With a 21 day trial of the products, Chad can gain a better understanding of the features. For additional assistance, Chad is encouraged to engage with the Pre-sales team or contact the Support team. Links to helpful resources such as a demo video and getting started guide were shared.

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Replacing a Weak SSL Certificate in ControlUp

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A customer reported a weak SSL certificate from ControlUp (SHA1, wrong hostname, self-signed) and asked if any issues may surface when switching to a trusted, SHA256 certificate with the correct hostname. It was suggested that the certificate switch should work without any issues, but the current COP version, certificate name, and file were requested for confirmation. It was later established that the certificate deployed with Console, Monitor, and Agent was the culprit, and that the old certificate just needs to be replaced.

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Customizing Widgets and New Analytics in ControlUp Solve

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The conversation began with customers asking for the ability to filter applications in widgets, blacklisting or whitelisting them. ControlUp is now excluding ControlUp processes and allowing customization of widgets in the upcoming Solve release. In addition, there will soon be a new analytic report for machines with high CPU. Finally, users can use Export-CuQuery to create a workaround to get data on applications crashing or hanging.

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Setting up Alert for Remote On-Prem Servers in ControlUp

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Several users asked about creating an alert to notify them if two on-prem servers are offline longer than 10 minutes. It was suggested to set up a script to check the servers and additional metrics every 10 minutes, run a Scout to test ports for the service, or use the ‘System Down’ trigger in Console (RealtimeDX). A brainstorm session was organized for the next day to further discuss the issue.

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Do you need ControlUp Real Time Agent installed to view the Citrix License Usage report?

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This discussion revolves around the Citrix License Usage report, and whether the Real Time agent needs to be installed on the Citrix license server. It was confirmed that it is necessary for on-prem customers, although hard to do for cloud customers. Additionally, triggering the license with the PowerShell module is possible since version 8.6.5, and requires a two step trigger and running the script in the message.

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How to Configure Office 365 SMTP Server with the ControlUp Console?

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A user asked whether the ControlUp Console could use the Office 365 SMTP for alerts. It was suggested to use the "local" SMTP, a cloud-based one and/or Gmail's SMTP. The user then tested in a lab with port 25 and found it to be working, subsequently confirming it with PowerShell outside of ControlUp. Thanks to @member for further insights, it appeared that port 587 on O365 was blocked. Title: Can ControlUp Use Office 365 SMTP for Alerts?

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