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Physical Desktops Related Training & Support Archives

Physical Desktops training and support-related archives from inside the ControlUp Community on Slack.

Troubleshooting ControlUp Edge DX Error on Ubuntu Device

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A forum member asked about an error with a ControlUp Edge DX service running on Ubuntu. They checked the siplog.log, which showed a normal log from 2023, and determined that the service was running but something else was causing it to shut down when the user attempted a remote shell. The issue seemed to be caused by a typo when restarting the service, and the user suggested creating a support ticket and reinstalling the service. URL: cuacademy.controlup.com

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Getting Help with Script in ControlUp Edge DX

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A user was looking for help with a script to run in EDGE DX and requested suggestions for the last three lines of the script. It was suggested to replace "SIP DATA BEGINS" with "SIP EVENT BEGINS" - this worked. Cross post can be found at https://controlupcommunity.slack.com/archives/C054KQMGMQX/p1702456041109869

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Viewing Tree View Data of C Drive in ControlUp Edge DX

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A user had a script they were using in EDGE DX that was not showing tree view data of their C drive, so they outputted the data directly in the script and in SIP Begins and Ends but this did not work. The user changed the script to output data to a text file and it worked. They then asked if this data format could be used in data files, and while this is a plan for the future, they were just trying to view the data.

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Creating Reports on Device Network Connections with ControlUp Edge DX

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A user asked if it is possible to create a report based on the last time a device connected to the company's network using EdgeDX. EdgeDX provides the 'netcfg_info' and 'location_history' indexes with information on the public IP and network adapter IP associated at that time. Alternatively, a script can be used to send data to a custom index when an internal IP address is reachable.

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Getting Started with Securely Exporting ControlUp Metrics

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A user asked if a ControlUp Solve dashboard can be published externally without authentication; it's not possible for security reasons. Alternatives include exporting metrics with PowerShell and HTML and using the Power Platform, or leveraging ControlUp DEX with its username/password authentication. More information on ControlUp DEX can be found at https://support.controlup.com/docs/get-started-with-the-new-dex-platform.

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Investigating 404 Error using ControlUp Edge DX API for Device List

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A user encountered a 404 error when using the API to call a script against a device list. A Network check script was supplied which could address the 414 devices before it broke, with 1 per device ID specified. The issue was discovered to be due to a machine having an altered Device ID within 3 minutes. The EdgeDX API URLs mentioned in the message were 'Global-EdgeDX Download Manager' = 'downloads.sip.controlup.com', 'Global-EdgeDX tenant' = "$edgetenant.sip.controlup.com" and 'Global-Google Maps' = 'maps.google.com'.

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