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Physical Desktops Related Training & Support Archives

Physical Desktops training and support-related archives from inside the ControlUp Community on Slack.

Troubleshooting 10ZIGS Devices Not Appearing in ControlUp EdgeDX

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A new employee at ControlUp asks for help with getting their 10ZIGS devices to appear in EdgeDX. Another employee suggests checking if there is a proxy blocking the agent from accessing the tenant, and provides a link to the tenant name and instructions for installing the agent. They also mention that the process should be called "sipagent" and logs can be found in /var/log/avacee. The conversation ends with the new employee confirming the process name and stating they will check the logs. There is also a link provided for agent installation instructions.

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EDX Software Changes Polling Frequency and Manual Initiation

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Regarding EDX, a user asked how quickly it polls for software changes and if there is a way to manually initiate it. It was stated that EDX polls once a day and that the script for it can be found at the location: C:\ProgramData\Avacee\sip_agent\scripts, with the data being stored in the "installed apps" script. Another user mentioned that this location was initially hard to find.

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Exporting Edge Users and Roles to DEX

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There is a discussion about exporting Edge users and roles to DEX, with the suggestion to recreate them or set up SAML for automatic user provisioning. More customization is available through DEX, such as targeting device groups and tags for user permissions. An option to assign permissions based on user groups in an IdP is also mentioned.

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Automation Help for DX Mac Agent Deployment in Intune

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A user is seeking help with automating the deployment of DX Mac Agent in Intune. Another user offers a script from a customer, with the tenant and device registration code needing to be specified on lines 10 and 11. Additional instructions for scripted deployment of the Mac Agent Manager are provided, with a note that this should only be used for fresh installs.

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Adding CLEANMGR to an Existing ControlUp Cleaning Script

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ControlUp users discussed adding the CLEANMGR method to an existing script for cleaning up the Windows Update Cleanup from Disk Cleanup. A script from the CU Script Library may be able to help, with the necessary options to include the desired folders. The Clean Windows System Drive script may also be an option. Get more information about scripts at https://support.controlup.com/docs/add-scripts-from-the-script-library.

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Support Requested for Remote Wipe Feature on Edge DX via UserVoice Post

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The ControlUp team is seeking support through UserVoice to add a remote wipe feature to Edge DX. Users are encouraged to review and vote on the post, as increased engagement may improve visibility and the likelihood of consideration from the Development team. Currently, the team uses Intune, but they believe the functionality in Edge DX would be beneficial. The proposed remote wipe feature may uninstall applications and the EdgeDX Agent, unregister the device, remove all user accounts and profiles, and potentially factory reset the OS.

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Installing ControlUp Plugins During a POC

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A user asked for help with installing the curdx_windows_citrix plugin alongside the Edge DX client during a POC. Another user provided a helpful link to the ControlUp documentation for remote DX installation and the conversation ended with a positive comment about the helpful nature of the community.

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