A user asked for assistance in keeping inactive devices in quarantine for 30 days before disabling them and removing user access. Another user suggested checking the status of the device via API and sending notifications to relevant parties. There was also a suggestion to use an automated action to create a tag in the Edge DX portal. The conversation also included suggestions for using a script, but it was noted that this may not work if the device is not checking in. Other users requested a sample script for handling tags.
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Physical Desktops Related Training & Support Archives
Physical Desktops training and support-related archives from inside the ControlUp Community on Slack.
Solving Permissions Issues with Edge Devices in DEX
A user experienced a permissions issue with their team and edge devices in Solve. When using DEX, only a select few have access to the remote tools, despite having Editor rights. The user checked the migration but did not find any issues. Another user suggested checking for another role that may have been applied. After removing the additional role, access was granted. The link to remote control a device is: https://support.controlup.com/docs/remote-control-or-shadow-a-device
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Read the entire article here...
Understanding Protocol Latency: Causes and Implications
Protocol latency is the time taken by a communication protocol to process and transmit data across a network. Factors such as network congestion, distance, protocol overhead, and server processing time can affect latency. This can impact system performance and user experience, making it crucial to reduce protocol latency for real-time applications.
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Read the entire article here...
Troubleshooting Failed Remediations in ControlUp
Users discussed how to locate more information about failed remediations. It was suggested to enable logs on assigned devices for further details. Some users noted that remediations had failed but there was no logs folder, which was resolved by enabling logs in the Secure DX Agent. It was recommended to create a tag on Edge DX and assign it to relevant devices to apply the log.
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Read the entire article here...
Tips for Decreasing Logon Time on Windows Devices
A team member asked for help in decreasing Windows logon time and requested any blogs or recommendations related to this issue. @member advised that the logon process for physical devices may be affected by AppX packages, but shared tips for optimizing logon duration in VDI environments. ControlUp's Analyze Logon Duration script can also be used for physical devices. Team members shared several links and resources for optimizing logon duration and dealing with AppX packages. Logon time is a key metric in VDI environments and AppX load times can be a bottleneck.
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Read the entire article here...
Plans for Windows ARM Processor Agent for Edge Dx?
A user asked about plans for a Windows ARM processor agent for Edge Dx. Another user confirmed that it is currently possible to run it on Windows 11 with x64 Wow. The first user asked for the download, and was advised to use the regular Windows download and run it in compatibility mode.
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Consistency in ControlUp DEX UI
A user suggests a more consistent UI in ControlUp's DEX, such as using consistent terms and bread crumbs for device navigation. Another user clarifies the difference between devices and details in each product. A screenshot comparison is shared.
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Improving Orchestration Capabilities: Suggestions for ControlUp’s Script and Alert Libraries
A user inquired about a data index in EDGE DX that would show the missing patch count per user/device. Another user suggests calculating this through external data manipulation. The graph on the Device Averages - Most Missing Patches view is calculated on the fly based on data in the builtin_missing_patches index. The first user wanted this information for an alert, which prompted suggestions for using the existing alert template library and providing feedback to improve orchestration capabilities. It was also suggested to create an alert library for easy import and customization. There are plans to improve scripting and alerting capabilities.
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SecureDX and the Detection of Stolen Citrix Session Cookies
A discussion was had about the possibility of using SecureDX to kill Citrix sessions that showed indicators of being accessed through stolen Netscaler cookies. The group explored different potential solutions, including Citrix Security Analytics and potential AI-based solutions being looked into by ControlUp in the future. They also discussed the potential of using the ControlUp client to detect and flag unauthorized access. No clear solution was found, but the potential for future developments in this area was identified.
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Enabling Agent Connectivity in ControlUp Products
A user asked about enabling agent connectivity from Windows 10 operating systems that are not domain connected and have no open inbound ports - with the existence of an option to open outbound traffic. They also asked if the agent is capable of initiating communication once installed. The response was that starting from version 9, both EdgeDX and RealtimeDX agents can connect using an outbound SSL 443 connection, and domain membership is not a requirement.
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Read the entire article here...