A user asked if it is possible to hide the white box during Remote Shadow sessions without notifying colleagues. Others in the discussion found it amusing and confirmed that it is not possible to disable the white box feature. Conflicting it would not be possible for most companies to have this feature removed. It was mentioned that there is no configuration to disable the feature.
Read the entire article here...
Shadowing Related Training & Support Archives
Shadowing training and support-related archives from inside the ControlUp Community on Slack.
Monitoring Free and Paid SAAS Usage with ControlUp.
A discussion about monitoring user's usage of Free or Paid SAAS services. The suggestion was to use license metering and/or the capabilities in CU4C for shadow SaaS. A resource was shared at https://www.controlup.com/resources/blog/making-your-digital-workplace-more-secure-with-user-risk-analytics-and-shadow-it-insights/
Read the entire article here...
Read the entire article here...
Excluding Drives from Low Disk Space Triggers in ControlUp
The team discussed excluding a logical disk (S:) from triggering low disk space alerts. One member suggested using Disk Name instead, but it depends on how the disks appear in the console. Another member is testing a FALSE statement in a collection to not alert on S:. It was also mentioned that there is an option to exclude a drive that fills up and clears out, and there may be some documentation available on it.
Read the entire article here...
Read the entire article here...
How to Disable Remote Shadow/Control in Edge DX?
A discussion on disabling remote shadow/control in Edge DX took place, with a user finding the necessary setting and another suggesting that device groups can be assigned. It was stated that only tags should be necessary for setting the limitation but the user found they must also use groups.
Read the entire article here...
Read the entire article here...
Troubleshooting Remote Shadowing with ControlUp on Edge DX
A user was having issues with remote shadowing on an endpoint with Edge DX installed. ControlUp support team suggested troubleshooting through Windows event logs or changing debug log levels. They also noted that it can take up to a minute before a new connection can be created.
Read the entire article here...
Read the entire article here...
The Potential for Bi-Directional File Transfers in ControlUp’s EdgeDX
The topic of EdgeDX was brought up, and the user inquired about the possibility of bi-directional file transfers. It was confirmed that EdgeDX currently has the capability to send and retrieve files during a remote control session. However, the user was looking for a way to send files to a machine not on the network, without having to establish a remote session. This feature is not currently available, but there is a suggestion on the ControlUp UserVoice forum. The link to this suggestion can be found at https://controlup.uservoice.com/redirect/suggestions/46937482
Read the entire article here...
Read the entire article here...
Solving Permissions Issues with Edge Devices in DEX
A user experienced a permissions issue with their team and edge devices in Solve. When using DEX, only a select few have access to the remote tools, despite having Editor rights. The user checked the migration but did not find any issues. Another user suggested checking for another role that may have been applied. After removing the additional role, access was granted. The link to remote control a device is: https://support.controlup.com/docs/remote-control-or-shadow-a-device
Read the entire article here...
Read the entire article here...
Adding CLEANMGR to an Existing ControlUp Cleaning Script
ControlUp users discussed adding the CLEANMGR method to an existing script for cleaning up the Windows Update Cleanup from Disk Cleanup. A script from the CU Script Library may be able to help, with the necessary options to include the desired folders. The Clean Windows System Drive script may also be an option. Get more information about scripts at https://support.controlup.com/docs/add-scripts-from-the-script-library.
Read the entire article here...
Read the entire article here...
Remote Control Issue with Consent Pop Up
Multiple users experienced errors when trying to use remote control to access a device without a logged in user. This may be due to changes that were made, as it used to work in the past. It was suggested that the issue may be related to the user consent pop up. Some users reported getting the same error message when trying to remote in. It was also noted that the issue may be caused by using the 2.13 GA agent or the 2.13 RC on the tenant.
Read the entire article here...
Read the entire article here...
Using x11vnc for Remote Control on Linux within ControlUp
The use of x11vnc for remote control on Linux devices is discussed. The team members mention that the requirement has always been present and that it is necessary to have outbound communication. The script for x11vnc installation is provided and there is also a link to the documentation.
Read the entire article here...
Read the entire article here...