A user asked for clarification on the different categories of "machines" shown in ControlUp, specifically the difference between All, Agent, VM, and Horizon machines. Another user chimed in to confirm the understanding and offer assistance with future exam questions. The original user also mentioned the challenge of creating custom dashboards on Insights. They joked about reaching out for help on future quizzes. A ControlUp agent explained that the Agent count only shows for machines with an installed ControlUp agent, and there is a way to auto-sync the system. They also asked for the version of ControlUp being used and confirmed that Horizon includes machines with and without agents.
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Splunk Related Training & Support Archives
Splunk training and support-related archives from inside the ControlUp Community on Slack.
Customizing Insights Dashboard with External Data in ControlUp
A user asked if it was possible to customize a field in an Insights Dashboard by requesting information from an external server. A ControlUp employee confirmed that it was technically possible but not supported out of the box and suggested reaching out to a CSM or account rep for further discussion. It was also noted that the underlying platform of IOP is Splunk and it may be possible to achieve this using its functionality. However, the user's company and the customer need to clearly define their needs before deciding on a technical solution.
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Automation and Monitoring with SentinelOne and ControlUp
Some employees discuss their experience using SentinelOne on VDI servers, and how they created a script to alert for quarantine actions by searching the SentinelOne/Operational log. This script allows ControlUp to trigger from the application log. Some mention using S1 console and Splunk dashboard for monitoring. There is also a link to the script provided.
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Integrating ControlUp data with System Status Pages
Some ControlUp users are interested in integrating CU data with their system status pages for their customer-facing products. One user mentioned creating custom HTML dashboards with data from PRTG and Splunk, and another noted that information is manually added to their internal monitoring page. A user is interested in having ControlUp integrate with status page apps and plans to check if API integration is possible.
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ControlUp Logs and Syslog Functionality for Edge DX Users.
A user asked about Syslog functionality for ControlUp logs on their SIEM tool, as they are exclusive users of Edge DX. Another user suggested using API's to extract logs, and mentioned the use of a cloud-hosted Splunk. They also discussed Windows event logs on endpoints, with event IDs for remote control/shadow and shell sessions. Mac logs are kept separately, and can be accessed through a specific command. An event staffer confirmed the information.
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Establishing a ControlUp Infrastructure Across Two Sites
A user sought advice on building a ControlUp infrastructure to monitor two geographically distant sites, separated by 2500 km/1500 miles. Experts suggested the user leverage the latest version (8.8) of the ControlUp Console and Optimization Pack, and place all the necessary components, including the Solve and Insight Pack, in the larger site once it is built and ready. It was also suggested that it might be possible to establish a temporary network in Site A to help facilitate easier movement of components. The ControlUp Academy can be found at https://cuacademy.controlup.com/.
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Viewing Remote Users Through UAGs with ControlUp Real Time DX/Solve
The user was unable to use ControlUp Real Time DX/Solve to view remote users connecting through UAGs. After resolving an issue to get the Universal EUC Sync Script working, this user is now looking for a way to view historical data of specific UAGs connections. Currently, the data is only available in real-time and historical data can be made by using the Export-CUQuery in PowerShell, exporting the relevant fields and sending it to PowerBI, Splunk, or Tableau to build a report. Link to documentation: https://support.controlup.com/docs/add-horizon-integration and https://support.controlup.com/docs/export-cuquery.
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How to Manage IOP Data Disk at Capacity in ControlUp
The user's local IOP data disk was nearly full, so they asked for advice. It was suggested to change the default settings for Splunk indexes to reduce the current size, with care as this will affect the time they can go back for specific metrics. The user also asked about the ActivityFiles folder, which will fill up until there is less than 10% free and then start purging old files. The user then mentioned they were planning to upgrade to IOP 8.7, which has a Data Retention Policy.
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Can the ControlUp Monitor Upload Time Be Adjusted?
The user asked if it was possible to adjust the monitor upload time, which was answered as being hard coded to 30 minutes with a delay of up to two hours. On-Premise versions are written to disk every 10 minutes while the cloud version is every 30 minutes. No possibility was available to adjust the interval.
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Is there a sizing guide to how much storage space you need for ControlUp Inights
A user asked about sizing for Insights storage - in the KB, an example of 1,000 RDSH, 500 VDI and 30 Server OS users was given as 3 TB per year with an overhead of 1.3. 8,000 Citrix users, 2,000 VDIs, 3,000 laptops and 1,000 servers will require around 48 TB of storage, which would need an IOP cluster with 3 data nodes. The article from ControlUp KB is no longer available, however ControlUp's Knowledge Base article on prerequisites for Insights on-premises can be found at https://support.controlup.com/v1/docs/insights-on-premises-prerequisites#recommended-installation-types-based-on-sessions.
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Read the entire article here...