A team member asked if it was possible to create a trigger for logon duration exceeding a certain time. Another member suggested using average logon duration and getting creative with it. They discussed the idea of nested triggers and using "super triggers" as a workaround to count individual instances of logon duration and trigger an alert when a threshold is reached. The team will continue to look into this solution.
Read the entire article here...
Triggers Related Training & Support Archives
Triggers training and support-related archives from inside the ControlUp Community on Slack.
Fixing Script Errors in ControlUp Version 8.8
A user was having trouble with a script on ControlUp version 8.8. The script was supposed to restart Citrix desktop service when a specific user session went from active to disconnected, but it failed with an error involving a missing key in the dictionary. The user discovered it was a bug in the software and was able to fix it by upgrading to version 9.0. The community script used can be found at https://www.controlup.com/script-library-posts/restart-citrix-desktop-service/
Read the entire article here...
Read the entire article here...
Understanding the HZ Connection Server Health Status Monitor in ControlUp
A discussion took place about the HZ Connection Server Health Status monitor and what it monitors exactly. The monitor is based on the value that the connection server gives, and it is a VMware thing. The object returned from the soap api is used for the status. The user thanked a member for their assistance and mentioned that there are also horizon related triggers in the trigger packs, which can be found at https://support.controlup.com/docs/en/trigger-packs#vmware-horizon.
Read the entire article here...
Read the entire article here...
Troubleshooting Advanced Triggers in ControlUp
A user had an issue with an advanced trigger not firing correctly and asked for advice. Other triggers were working, but this one was not. Other users suggested troubleshooting steps such as checking logs and querying the server. The issue was resolved with guidance from the ControlUp team.
Read the entire article here...
Read the entire article here...
Troubleshooting ControlUp Advanced Session Triggers
A user is looking for a way to have a Citrix virtual machine with ControlUp Agent detect if the launching machine does not have ControlUp Remote DX installed. They set up an Advanced Session Trigger with a filter for the Remote DX version, but it did not trigger as expected. Others suggest using the User Logged On trigger instead and making sure all machines are on the latest version of Remote DX. One user is testing this and will update later. However, there may be an issue with the Advanced Session Trigger not recognizing the Account Name and may need to be addressed with ControlUp support.
Read the entire article here...
Read the entire article here...
Enabling Idle to Disconnect Feature in ControlUp
A user asked about the idle to disconnect feature in ControlUp and how to enable it on a specific set of servers. Another user shared that these triggers can be found under the triggers tab and can be enabled by downloading the required scripts. A blog article was also shared about ControlUp's automation and resource optimization features. One user mentioned that it should work in Horizon without any issues.
Read the entire article here...
Read the entire article here...
Including Template Variables in ControlUp ServiceNow Events
Users discussed how to include template variables such as $(Object), $(FQDN), $(ResourceType), and $(ObjectName) when creating ServiceNow events using the $CUTriggerObject. A suggestion was made to use the RESTful API or an intermediate method like a webhook or event follow-up action. @member confirmed that template variables cannot be used within the script itself, but only in follow-up actions.
Read the entire article here...
Read the entire article here...
Managing ControlUp triggers and logging information
A user asked about logging for ControlUp triggers. Other users recommended checking the incidents pane and audit log for information, as well as looking into Windows events for SBA. One user suggested creating a trigger to email when a trigger does not run for easy tracking.
Read the entire article here...
Read the entire article here...
Initiating a Tracert for High Latency Detection in ControlUp
After discussing how to initiate a tracert when high latency is detected, a user suggested setting an alert based on the _devices index and using a script to run the tracert and log the data into a custom index. However, it was noted that tracert results may not always show the culprit. A screenshot was attached as an example and it was suggested to have a threshold that triggers a tracert viewable from the UI directly on the endpoint. It was also mentioned that the samples seen in the graph are per minute, so there may have been an ongoing issue.
Read the entire article here...
Read the entire article here...
The “Wait at least” Feature in ControlUp Triggers
A question was asked about the "Wait at least" feature in ControlUp trigger settings. It was clarified that this feature applies to a specific machine, session, or resource.
Read the entire article here...
Read the entire article here...