A user asked which trigger to use to monitor the Horizon Agent state to detect if it is Unreachable. It was suggested to use the HZ State Column in the Machines View, as detailed in the Trigger Pack documentation (https://support.controlup.com/docs/trigger-packs#vmware-horizon). The user received an alert email for when the Value changed from Available to Agent Unreachable.
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Triggers Related Training & Support Archives
Triggers training and support-related archives from inside the ControlUp Community on Slack.
How is the Duration of a Trigger in ControlUp Tracked?
An inquiry was asked about how the 5-minute minimum duration of a trigger in ControlUp is tracked - it must stay above the threshold for the full duration in order to be valid. Wouter clarified that the counter is reset if the metric dips below the threshold at any point.
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Read the entire article here...
Is it Possible to Track Certificate Expiry with ControlUp?
A user asked if Controlup could track certificate expiry on storefront servers, as is done for ADC (trigger). A PowerShell script fired via a scheduled trigger can be used to alert before cert expiry, but Landon's smarter approach via scoutbees in ScoutBees can also be used. More information can be found in ScoutBees.
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Read the entire article here...
Troubleshooting ControlUp Trigger Alerts for Computer Downs
A user asked about creating a trigger for when a machine goes down, and was having trouble getting the alert emails. Suggestions included verifying the machine was up when creating the trigger, killing the agent process, using a script to run checks for down machines, and rebooting the monitor server. It was also suggested to check the incident tab for the event trigger, use a custom trigger with an action to send an email, check the in-ram DB, and get the logs to support for review.
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Read the entire article here...
Controlling Alerts for Event 105 in ControlUp
A user asked if ControlUp sends emails for every single Event 105 (Broker_Provisioning_NGVC_error) or if they can throttle the alerts. ControlUp will send one email per event, however there is a feature request to only respond when the error happens multiple times.
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Read the entire article here...
Can the ControlUp RealTime DX Console Be Run From Another Server?
It is possible to run the ControlUp RealTime DX Console from another server other than the Monitor as long as it meets the requirements outlined in the Knowledge Base article https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-1. Having the Console on the Monitor server is not preferred as it can bog down resources and can lead to corrupted RAM databases which may cause alerts and automation not to fire. It is best practice for users to open the Console on a dedicated machine and to use the DEX platform instead of Solve.
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Read the entire article here...
Sivan’s “Did You Know”: Office Hours on Physical End Points and Triggers
This week, the user is hosting an Office Hours session on Physical End Points, and another one on Triggers with tips and best practices. The user also wishes everyone a happy holiday. https://cuacademy.controlup.com/
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Read the entire article here...
Creating a Trigger to Compare Two PVS Stores in ControlUp
A user asked for help creating a trigger which compares two PVS stores and sends an email if not identical. @member suggested ChatGPT, which can add an error to the event log if the contents are not the same, and a second trigger can be set up for the error. A PowerShell script was provided which writes an error message to the event log if changes are present in the folders, with the needed event log name, source, and EventId customizable.
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Read the entire article here...
Monitoring Master/Golden Images with ControlUp
A user asked if anyone was using ControlUp's controllers pane to monitor Master/Golden Images for software changes. Triggers can be used to alert when msiexec.exe is detected. The install date cannot be used, but it is roughly equivalent to a WMI query.
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Read the entire article here...
Troubleshooting Monthly Trigger Scheduling with ControlUp Monitor Service Time Outs
A user was having trouble scheduling a trigger to run once a month, with the script running correctly when executed manually. After checking backend data and determining a support ticket was required, the team provided a Monitor log4net file and instructions for creating the log file. It was suggested to look into the trigger timings being in different time zones, and instructions were given for setting the Monitor service time outs. In the end it was discovered that the infrastructure servers had incorrect time zones, which caused the problem. ControlUp Monitor service time out was also optimized. The Monitor service should transition from 'started' to 'running' over time. The issue is now resolved.
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Read the entire article here...