Trigger for Email Alerts on Disconnected Sessions

A customer requested an email alert when many sessions got disconnected in a short period of time. A trigger was suggested, but it does not cover the specific timeframe. Another option is to use the API and script to export and compare data for disconnected sessions. Yoni’s suggestions were appreciated by the group.

Read the entire ‘Trigger for Email Alerts on Disconnected Sessions’ thread below:

[Trigger] Firing a trigger when lots of sessions got disconnected

Customer requesting a email alert when in a short period of time (~10sec) a lot of sessions (I have no real figure) going into disconnected state.

This email alert should be a one time alert à la "Oh boy, in the last 10s there are 500 sessions disconnected"

Anybody a idea how to achieve this!?

We do have a "CVAD Disconnected Sessions" metric, at the folder level

So you can create a trigger based on this metric, and if it goes above a certain threshold, it will fire. Unfortunately, this will not cover the "in the last 10 seconds / timeframe" requirement, so it may not be useful

the other option I see is to export our real-time data using the API, or the Streaming Session Count data via the Streaming API, (let’s say export every 5 minutes), and run a script against the exported data set. the script can compare the number of disconnected sessions in each data point, and if the diff is higher than X, fire an alert

Cc @member , pls check this one, for our new Incident Trigger design

Thanks Yoni for your ideas. Much appreciated!

Guess I will check if the API route will make sense…

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