• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
ControlUp Community

ControlUp Community

Connect, Learn, and Grow

  • Blog
  • Podcast
  • Meetups
  • Archives
  • Categories
    • ControlUp One Platform
    • ControlUp for Apps
    • ControlUp for Compliance
    • ControlUp for Desktops
    • ControlUp Scripts & Triggers
    • ControlUp Synthetic Monitoring
    • ControlUp for VDI
  • Topics
  • Events
    • Logos & Wallpaper
    • ControlUp.com
  • Join

Troubleshooting the ControlUp Onboarding Process

Posted on February 24, 2025

Users discuss the onboarding process for ControlUp, particularly creating app groups which may not have occurred automatically for some users. The onboarding wizard may need to be manually triggered and there is currently no easy restart option. An offer is made for assistance through a zoom call. The issue seems to be known and will be fixed in a future update. Note: previous instructions directed at by @member and @member.


Read the entire ‘Troubleshooting the ControlUp Onboarding Process’ thread below:

Anyone deploy this yet? Maybe because its early on a Monday but I’m stuck at step 1. ;(

It says to create groups, but i see there the default ones:


I think I’ve seen this happen when User Activity Analytics isn’t enabled or configured. What do you see when you click on the Employees icon?

(we are aware of the incorrect message you screenshotted btw, but let’s see if your issue is the same)

Oh wait, I see it now

You need to create Application groups with SaaS apps in them. Did you not select any apps when using the onboarding wizard for the first time?

Currently there is no easy way to restart the onboarding wizard, which means you will need to add them manually


the wizard did not run. how do i kick that off?


How adventurous are you? There is currently no easy way

And could someone else maybe have run the wizard before you?


no, i’m the only one who knows we have this new feature.


If you want, I can jump on a quick zoom and get you started

I have 24 minutes until my next call


thx. i’ll have to circle back to this later.


Ok, let me or your CSM know

FYI @member @member


We’re fixing this as part of the onboarding, for now you’ll have to create an App group for a URL you want to monitor with ControlUp for Apps (need to check the box “use with cu4apps” on the app group)

Continue reading and comment on the thread ‘Troubleshooting the ControlUp Onboarding Process’.  Not a member? Join Here!


Categories: All Archives, ControlUp for Apps
Topics: Triggers, Unified Communications, Zoom

Ask Us Anything, Connect, Learn, and Grow with the ControlUp Community!

Login to the ControlUp Community to ask us anything, stay up-to-date on what’s new and coming soon and meet other like-minded techies like you.

Not already a member? Join Today!

Primary Sidebar

ControlUp Academy

Enroll in ControlUp Academy for expert-led technical training, equipping you with skills to effectively deploy, manage, and grow your ControlUp investment.

Learn here >

Rotating Images

Hidden Gem from our Community on Slack!

ControlUp Betas - What's Coming Next?
NEW ControlUp Features - Stay Up-to-Date!
ControlUp Scripts - Scripting, Zero to Hero
Latest KB Articles - Be the First to Learn
Did you Know - with Sivan Kroitoru
Practical Perspectives Technical Use Case Training

Video Tutorials Library

Visit our technical how-to videos, offering step-by-step tutorials on advanced features, troubleshooting, and best practices.

Watch here >

ControlUp Blog

Check out the ControlUp blog for expert advice and in-depth analysis.

Read here >

ControlUp Script Library

Visit the ControlUp technical script library, which offers a multitude of pre-built scripts and custom actions for your monitoring and troubleshooting requirements.

See here >

ControlUp Support

Visit the ControlUp support home and to delve deeper into ControlUp solutions.

Browse here >

Download ControlUp RealTime DX

Start with ControlUp for real-time end-user environment insights, swift troubleshooting, and unprecedented performance optimization. Download now.

Download here >

Footer

      

ControlUp Community
Of Techie, By Techie, For Techie!

Terms of Use | Privacy Policy | Security
Dive Deeper, Learn more at ControlUp.com

  • facebook
  • twitter
  • youtube
  • linkedin

© 2023–2025 ControlUp Technologies LTD, All Rights Reserved.

We use cookies to ensure that we give you the best experience on our website. by continuing to use this site you agree to our Cookie policy..