A user asked if anyone had luck connecting Nutanix AHV to ControlUp - several users responded that it could be successfully done and provided a link to the ControlUp support document on connecting to Nutanix AHV. The user had difficulty but succeeded by using a new connector. It was also suggested to connect to Prism Element and not Prism Central.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
How are the credentials saved on ControlUp Scoutbees for a published App/Desktop scout?
Credentials for Apps/Desktops on Scoutbees are encrypted either in a database or with AWS-vault, depending on whether the Scout is running on a cloud hive or a custom hive. When configuring a custom hive, the credentials are stored only locally in a file. For further information see https://controlupcommunity.slack.com/archives/C046DUGB6M9/p1668549692870029.
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Read the entire article here...
Seeking Splunk Metrics for Disk IOPS Reporting on IOP Dashboards
A user was looking for the Disk Read and Write IOPS metrics for custom dashboards on IOP. Someone suggested to utilize the underlying Splunk query to customize existing reports, while another user mentioned that the metric diskreadpersec_avg is Disk Reads IOPS. More information on the other metric was requested.
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Read the entire article here...
Investigating Unusual Behavior on ControlUp VDI’s
ControlUp experienced weird issues in their environment, where VDI's were ignoring all policies and scanning their drive. Microsoft Defender Engine 4.8.2210.6 was identified as the cause and a rebuild was done using the latest 4.8.2211.5 engine to fix it. Other users were asked if they have experienced a similar issue. It was further clarified that the engine was not supposed to be scanning the drives but the process itself was pulling data from the PVS server. Investigations found that most systems couldn't give the version of the process and the instances that did didn't show any spike in I/O.
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Read the entire article here...
Running a ControlUp Automated Action fails with EventID 5005
A user experienced an error when running an automated action with EventID 5005 due to UAC being enabled. The user then ran the action as a specific user that had rights to start VMs in vCentral, and it was suggested that the action could be run from a Monitor server instead. Any logs can be shared by opening a ticket or in private with support. ControlUp has a log4net script action available to investigate this issue further. The registry key EnableLUA will be read if the script is set to "controlup console/monitor".
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Read the entire article here...
Combining Remote Display Analyzer and ControlUp
A user asked about combining Remote Display Analyzer (RDA) and ControlUp, and whether questions about hardware encoding can be asked in the discussion. This was similar to a question asked previously with no response. IMO, the two services have different design goals and ControlUp's scope is broader than RDA. However, ControlUp could add some of the RDA metrics if requested by customers.
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Read the entire article here...
Finding Out About SSO Integration for ControlUp Products
A user asked about SSO integration with Solve and Insights, as well as the integration of Scout Bees and whether it is necessary to configure Solve and Insights separately with the IDP. The user was informed that Solve and Insight can be accessed via Solve, and that Insights will be ported over into Solve, with the data upload process and dependency on s3 being removed. An update is expected in about a week or two, and the user was advised to contact their CSM or sales team for more unofficial details.
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Read the entire article here...
Issues Adding Citrix Cloud Connection with ControlUp 8.7
A user reported they were unable to add a Citrix cloud connection to ControlUp 8.7 - the shared credentials needed were only present in the console where the connection was initially added. Suggestions of renaming AppData, clearing cache, and checking for a network/proxy/AV issue were made. The user was ultimately advised to submit a ticket to ControlUp's support at support@controlup.com.
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Read the entire article here...
How Does ControlUp Edge DX Determine Missing Patches?
A user asked about how ControlUp Edge DX determines missing patches and it was replied that Edge DX gets this information from what Windows Update is reporting. The user then ran winget which didn't show anything missing.
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Read the entire article here...
Can Login Credentials be Passed Through Scoutbees?
A user asked if login credentials can be passed to the website via Scoutbees to test full site load. The user was suggested to use the HTTP/S test. The user gave feedback that they prefer the site load scout for its elements' load time statistics. The team thanked for the feedback and mentioned it will be taken into consideration when enhancing the product.
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Read the entire article here...