Finding Out About SSO Integration for ControlUp Products

A user asked about SSO integration with Solve and Insights, as well as the integration of Scout Bees and whether it is necessary to configure Solve and Insights separately with the IDP. The user was informed that Solve and Insight can be accessed via Solve, and that Insights will be ported over into Solve, with the data upload process and dependency on s3 being removed. An update is expected in about a week or two, and the user was advised to contact their CSM or sales team for more unofficial details.

Read the entire ‘Finding Out About SSO Integration for ControlUp Products’ thread below:

Question: We currently launch Solve and Insight from real-time console. If we were to integrate SSO (Azure AD) to Solve and Insight, would this behavior change or be impacted by enabled SSO or will it work the same as it has been when launching from console?

Once you integrate with your identity provider it you would then be using the Assertion URL supplied by your IdP as it would get registered as app there with IdP and could be accessed using the url on your enterprise network. So you would need not need to launch it via console then.

Thanks for the quick reply. I saw this in the documentation on the website but wasn’t clear but that makes sense.

I know this doesn’t quite apply to solve but does the integration also apply to Scout bees? Or would that be a separate integration? I don’t see SSO/SAML configuration documentation for

Scout bees.

When you use the buttons in the console the console generates a token and passes that as part of the URL to your default browser. It doesn’t use SAML or your IDP. This is also how your able to get into Solve and the settings if your IDP is down or not working.

@member I guess that also answers my original question. Thank you for this info.

Ahh, second question. Missed that. So once your in Solve your authenticated as far as we are concerned so you can jump from product to product using the buttons on the left. SB and Edge can be bought without CU Realtime and Solve so they each have their own non-domain/SAML authentication methods using username/password. If you have Solve, just use that and forget it… 🙂

I think I understand but forgive me if I am misunderstanding the different product integrations.

Will it hurt anything to configure Insights and Solve separately with the IDP or just do Solve and they all (insight, solve and scoutbees) or do only Solve and Insight?

Solve and Insights.

All the products are accessed via Solve. Insights is just historical reporting for CU realtime.All of the Insights reports are being ported over into Solve and Insights will be deprecated when that is done.That is what I thought, ok thank you for confirming.

I think I am getting the hang of the product names and console/web app names

@member When you mention porting over insights to solve, does that mean the Real-time product will migrate from AWS to the Azure platform?

Well, sort of. Today the data is uploaded to s3. This upload process will change and the dependency on s3 will be removed once the "streaming" project goes live. When that does we will have historical data ready to report on faster than our competitors have their "realtime" data.

Is there a roadmap / timeline that can be shared on here? If not, I’m happy to discuss on a call with the team if that is only covered under NDA.

We should have a good update for you in about a week or two as they are ironing that out right now.

But in any case, hit up your CSM or sales team for more unofficial details. 🙂Thanks

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