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Authentication Related Training & Support Archives

Authentication training and support-related archives from inside the ControlUp Community on Slack.


Error Inviting New User on ControlUp DEX Tenant

Posted on November 29, 2023

The user was having difficulty inviting a new user on their dex tenant. It was suggested that the user should have access to the ControlUp configuration console. However, it was clarified that this is only needed for the VDI and Daas part. The user was advised to open a support ticket to resolve the issue.

Read the entire article here...


Sending MSFT Teams Messages with ControlUp Realtime DX’s Rest Action

Posted on November 3, 2023

A user asked for examples of using Realtime DX's Rest action to send messages to MSFT Teams via the Graph API. It was suggested to follow ControlUp guidelines (https://support.controlup.com/docs/using-webhooks-as-follow-up-action) and use webhooks and Adaptive Cards for Teams. Sample powershell code was provided along with the permissions typically needed (Chat.ReadWrite or ChannelMessage.Send).

Read the entire article here...


How to Check if a User Accessed an Application such as a VPN in ControlUp

Posted on October 12, 2023

The user asked if it was possible to see if a user had used an application such as a VPN. @member recommended checking stopped processes and authentication logs, then provided a script to check the VPN default gateway. It was suggested that an alert could be set, but the user noted they were looking for a report. An update was provided, detailing how the user found the information they needed by looking at the user's login and logout times and logs. @member was thanked, and Blair was asked to set up a customer testimonial about it.

Read the entire article here...


Authentication Options for ControlUp Integration with Azure

Posted on October 9, 2023

The user asked about setting up ControlUp integration with Azure and using Certificate Options for authentication. They confirmed that only key/secret authentication is supported at this time.

Read the entire article here...


Implementing Multi-Tenancy for Managed Service Providers in ControlUp

Posted on October 6, 2023

A user asked who had successfully implemented multi-tenancy as a managed service provider in order to replace LogicMonitor. It was suggested to open bidirectional port 40706 between each tenant and the user's data center, and to set up certificate-based authentication. The user was advised to use 'MSP mode' and use the cert to see the parent organisation. Links to documentation were provided.

Read the entire article here...


Potential User Authentication Issue on Profile Server

Posted on September 11, 2023

A user asked if an issue may affect user authentication for their profile server, and it was confirmed that they will not be able to authenticate and access their profile.

Read the entire article here...


How to push a ControlUp custom user action to machines via API call?

Posted on August 22, 2023

Does anyone know if there is a way to push a custom user action to machines via API call? We are running into an issue and we would like to run a user a...

Read the entire article here...


Configuring ControlUp in Multi-Forest AD with Selective Authentication Two-Way Trust

Posted on August 7, 2023

A user wanted guidance on ControlUp in multi-forest AD with selective authentication two-way trust. The license is tied to the AD domain, as long as DNS resolution is available from the monitors and console, the AD forests don't matter. As the accounts will be migrated in phases, a trust needs to be set up in ControlUp. Further, the account team needs to be contacted to iron out any licensing issues. Documentation on setting up multi-domain environment can be found at https://support.controlup.com/docs/setting-up-a-multi-domain-environment.

Read the entire article here...


Error Code 40005 When Enabling SAML Authentication for ControlUp Solve

Posted on June 14, 2023

A user reported an error code 40005 when trying to enable SAML authentication for Solve, and the Azure authentication is successful. They asked how to adjust the mapping. According to the error message, the user was advised to check for certificates and configurations, as outlined in the article on SAML-SSO-for-Solve at https://support.controlup.com/docs/saml-sso-for-solve.

Read the entire article here...


How can ControlUp Edge DX prompt users to confirm disconnects or logoffs in Citrix sessions to avoid hung VMs?

Posted on May 22, 2023

Hello. We are seeing lots of issues with users getting disconnected from sessions, and then not being able to reconnect to the VDI environment due to hu...

Read the entire article here...


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