The discussion revolved around DEX's authentication process for the VDI DAAS and how information is passed to the monitors. Depending on a setting, either UPN or email address is used for authentication and may require configuration changes on the security policy side.
Read the entire article here...
Authentication Related Training & Support Archives
Authentication training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Hidden Settings in ControlUp Realtime DX Console
One user needed help with a hidden setting in Realtime DX Console that was preventing them from using certificate-based authentication. Another user provided a solution by adding a reg value and suggested that note be added to the documentation. The link to the documentation was provided.
Read the entire article here...
Read the entire article here...
Clarifying Authentication Options in ControlUp 9.05
Users discuss authenticating with the RT console in ControlUp 9.05 using a domain admin account without an email address. It is mentioned that an email address is now required for authentication and that LDAP login is still possible. A call is suggested for clarification. The ControlUp account - email based user is also mentioned.
Read the entire article here...
Read the entire article here...
Logins in ControlUp RTC and Web Authentication
A user discussed logging into RTC and not being directed to the web for authentication. It was mentioned that web logins are cached and if the %appdata%\ControlUp\WebLoginToken exists and is valid, then a web login is not necessary. The duration of the token is controlled in DEX. In the demo lab, it is set to 14 days.
Read the entire article here...
Read the entire article here...
Troubleshooting Error 500 in ControlUp’s Microsoft Teams Integration
Multiple users discussed an error 500 that occurs when configuring Microsoft Teams integration under UC&C. A support article was shared and it was recommended to open a ticket for further investigation. It was also suggested that the error may be due to incorrect use of keys.
Read the entire article here...
Read the entire article here...
Troubleshooting EUC Scout Configuration and Static MFA Pin
A user was having an issue with their EUC scout configuration and Static MFA pin, and tested it through a browser with no issues. They were going to open a support case, but decided to ask for help in the Slack channel first. Another user suggested stopping the service on the hive and using the "sb-hive.exe debug" command to troubleshoot further.
Read the entire article here...
Read the entire article here...
Troubleshooting Citrix EUC Scout and Custom Hive Errors
A user encountered an error while using Citrix EUC scout with a custom hive, which led to authentication failure when enabling Dynamic Flow. More details such as the specific error and versions of Workspace App and Custom Hive were provided. A fellow user suggested a troubleshooting tip which involved stopping the service and running a command with debugging enabled. No solution was yet found, but the debugging tip may help the user pinpoint the issue.
Read the entire article here...
Read the entire article here...
Troubleshooting “Failed to Authenticate” issue on ControlUp Monitor Server
A user was experiencing an issue with a monitor server, receiving a "Failed to authenticate" message. They had tried various solutions including double checking the time on the server, but a colleague was eventually able to solve the issue by identifying a mismatch between the certificate used and the one on the machine. Reinstalling the DX console and relinking resolved the issue.
Read the entire article here...
Read the entire article here...
Troubleshooting DUO TOTP Setup with ControlUp
A user is seeking assistance with setting up a TOTP code for DUO. ControlUp's instructions do not provide guidance on the process or supported MFA brands, so support from ControlUp may be needed. Another user suggests contacting support for a mobile number for authentication. ControlUp support refers to an article for further guidance. It is clarified that DUO does not support TOTP natively and a third-party utility may be needed.
Read the entire article here...
Read the entire article here...
Troubleshooting ControlUp Error Message
The team discussed an error message that was appearing when trying to access ControlUp. It was suggested to check the URLs needed to access the service, SSL inspection, and network communication. Some URLs required for v9 may need to be whitelisted. A tool was released to test network connectivity to ControlUp cloud services. The URLs and relevant validation results can be found at https://support.controlup.com/docs/how-to-check-network-connectivity-to-controlup-cloud-services?highlight=netwrok%20test%20tool.
Read the entire article here...
Read the entire article here...