ControlUp Community

Connect, Learn, and Grow

Authentication Related Training & Support Archives

Authentication training and support-related archives from inside the ControlUp Community on Slack.

Configuring ControlUp in Multi-Forest AD with Selective Authentication Two-Way Trust

Posted on

A user wanted guidance on ControlUp in multi-forest AD with selective authentication two-way trust. The license is tied to the AD domain, as long as DNS resolution is available from the monitors and console, the AD forests don't matter. As the accounts will be migrated in phases, a trust needs to be set up in ControlUp. Further, the account team needs to be contacted to iron out any licensing issues. Documentation on setting up multi-domain environment can be found at https://support.controlup.com/docs/setting-up-a-multi-domain-environment.

Read the entire article here...

Error Code 40005 When Enabling SAML Authentication for ControlUp Solve

Posted on

A user reported an error code 40005 when trying to enable SAML authentication for Solve, and the Azure authentication is successful. They asked how to adjust the mapping. According to the error message, the user was advised to check for certificates and configurations, as outlined in the article on SAML-SSO-for-Solve at https://support.controlup.com/docs/saml-sso-for-solve.

Read the entire article here...

Health Checks for VMware UAGs Using Horizon and UAG APIs within ControlUp

Posted on

A user asked for suggestions on what metrics to assess in a project to do better health checks on VMware UAGs using Horizon and UAG APIs. Ideas include alerting when a connection server exceeds a threshold, and when services are not in a running state, as well as low available memory and high CPU. These metrics would also be desirable to display in ControlUp's Solve and Console. Discussions also included Dennis' idea to bring the data to Edge DX and a feature request for UAG data.

Read the entire article here...

How does ControlUp Agent Certificate Communication Work?

Posted on

It was asked if a single certificate needs to be used across Real-Time Consoles, Monitors, and ControlUp Agents, with the Consoles and Monitors holding the private key while the public key is deployed to the Agents. Remediation can be automated for the agents with a GPO, and for the Console/Monitors with a supported PowerShell scripted provided by ControlUp. More information on agent certificate communication can be found at https://support.controlup.com/v1/docs/certificate-based-agent-authentication.

Read the entire article here...

Finding Out About SSO Integration for ControlUp Products

Posted on

A user asked about SSO integration with Solve and Insights, as well as the integration of Scout Bees and whether it is necessary to configure Solve and Insights separately with the IDP. The user was informed that Solve and Insight can be accessed via Solve, and that Insights will be ported over into Solve, with the data upload process and dependency on s3 being removed. An update is expected in about a week or two, and the user was advised to contact their CSM or sales team for more unofficial details.

Read the entire article here...

Can Login Credentials be Passed Through Scoutbees?

Posted on

A user asked if login credentials can be passed to the website via Scoutbees to test full site load. The user was suggested to use the HTTP/S test. The user gave feedback that they prefer the site load scout for its elements' load time statistics. The team thanked for the feedback and mentioned it will be taken into consideration when enhancing the product.

Read the entire article here...