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ControlUp Community Training & Support Archives

All training and support-related archives from inside the ControlUp Community on Slack.

Where are ControlUp User Console Credentials Stored?

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In a Slack discussion, the user asked if the username/password for a ControlUp Enterprise User Console on a custom hive is stored in the cloud. @member mentioned that the credentials are stored locally, saved encrypted in the custom hive local db file. For the Cloud hive, these credentials are stored encrypted in the AWS Key Management Service.

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Automating Mass ControlUp Agent Updates

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A user asked about mass updating ControlUp agents, which can be difficult to do in the Console with too many connections. Suggested options included using SCCM and/or GPO deployment for non-persistent agents, and MSI installer for persistent machines. There are scripts available to clean any old agents and deploy the new agent, and registry flags can be added on the endpoint to facilitate an override when updating/uninstalling from Console. ControlUp is planning to add an "Agent Manager" in 9.0.

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Troubleshooting ControlUp Trigger Alerts for Computer Downs

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A user asked about creating a trigger for when a machine goes down, and was having trouble getting the alert emails. Suggestions included verifying the machine was up when creating the trigger, killing the agent process, using a script to run checks for down machines, and rebooting the monitor server. It was also suggested to check the incident tab for the event trigger, use a custom trigger with an action to send an email, check the in-ram DB, and get the logs to support for review.

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Reducing Login Times with ControlUp

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A discussion was had on reducing login times using Citrix Profile Management, group policies and folder redirection. AppX Load Packages and App/Desktop Icon clicked until ICA File Downloaded are taking up significant time. Server OS machines have faster AppX package loads than Client OS machines, indicating the possibility of using Server VDI. More information can be found in the ControlUp blog post at https://www.controlup.com/resources/blog/entry/logon-duration-research-appx-packages/.

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Can ControlUp Console Show Applications from App Groups?

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Users asked if the ControlUp console can show applications from app groups - this is currently not supported, but applications can be seen holistically. A new User Voice idea has been added to measure customer interest in this concept, and users can add their vote at http://controlup.uservoice.com/forums/944536/suggestions/47275550.

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Can the ControlUp RealTime DX Console Be Run From Another Server?

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It is possible to run the ControlUp RealTime DX Console from another server other than the Monitor as long as it meets the requirements outlined in the Knowledge Base article https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-1. Having the Console on the Monitor server is not preferred as it can bog down resources and can lead to corrupted RAM databases which may cause alerts and automation not to fire. It is best practice for users to open the Console on a dedicated machine and to use the DEX platform instead of Solve.

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