A user inquired about grouping devices for running a script on 3000 impacted devices and EdgeDX's capabilities for creating a group or importing a device list file. A colleague confirmed that groups and tags can be created and shared a link to documentation on organizing devices. Another colleague suggested using scripts or the API for setting tags or device groups and shared a link to a useful script library. The user expressed gratitude for the information.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting DUO TOTP Setup with ControlUp
A user is seeking assistance with setting up a TOTP code for DUO. ControlUp's instructions do not provide guidance on the process or supported MFA brands, so support from ControlUp may be needed. Another user suggests contacting support for a mobile number for authentication. ControlUp support refers to an article for further guidance. It is clarified that DUO does not support TOTP natively and a third-party utility may be needed.
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Read the entire article here...
Troubleshooting Remote Shadowing with ControlUp on Edge DX
A user was having issues with remote shadowing on an endpoint with Edge DX installed. ControlUp support team suggested troubleshooting through Windows event logs or changing debug log levels. They also noted that it can take up to a minute before a new connection can be created.
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Read the entire article here...
How to Restart a Service Across Multiple Machines in ControlUp
A user asked for the best way to restart a service across multiple machines. Other users suggested using the list of services on the left side of the ControlUp interface to right click and select which machines to apply the action to. A user thanked them and said they would try it out.
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Read the entire article here...
Troubleshooting Outbound Issues with ControlUp 9.0 Upgrade
A user experienced issues with upgraded servers that were reporting to the wrong site. They received helpful information and links on how to fix this issue. Additionally, a related question was asked about updating template machines and their effect on new deployments. They were informed that the outbound change would need to be made on new deployments.
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Read the entire article here...
How to View Client OS in ControlUp Reports
A user asked if there is a report that can show client OS, but realizes that it requires RemoteDX to accurately report. Landon points out that the Client OS can be found in the Session Activity report. The only way to detect the client OS without RemoteDX is by using the ICA version and a lookup table of those versions.
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Read the entire article here...
Troubleshooting Connection Between ControlUp EUC and VMWare Horizon 8
A user asked for help connecting ControlUp EUC to their Connection servers after upgrading to Horizon 8 in VMWare environment. They have added the ControlUp servers to the lock.properties file on their connection servers, but still keep running into a 421 error. Other users suggest checking the upgraded CU agent on all data collectors and delivery controllers, as well as checking communication between the console server and connection servers. Horizon 8 version may also play a role in the issue.
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Read the entire article here...
ControlUp v9 introduces built-in folder synchronization feature
After upgrading to v9 of ControlUp, a user had an issue with a sync using the universal euc sync script. ControlUp support helped them with a new feature of v9 - built-in folder synchronization, which can be found in EUC setup and should replace the previously used script. A link to the documentation for this feature was provided. The user disabled their old scheduled trigger for running the script.
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Read the entire article here...
Examining Initial Programs and Protocols in ControlUp User Activity Report
The team discussed the initial program for the data in the user activity report, specifically in regards to Standard RDP connections versus Citrix connections. It was mentioned that the initial program may appear as "Blank," "Published," or the name of a Citrix Delivery Group. There was also some confusion regarding the initial protocol, with one user noting that the protocol is typically HDX for connections via Citrix.
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Read the entire article here...
Learning how to Set Up Virtual Channel Policy in Citrix for Remote DX
A user had a question about setting up the virtual channel policy in Citrix. They asked whether the version number needed to be added or if it could be left as #. Another user clarified that for Citrix versions before 2206, a # was used and for later versions an asterisk wildcard (*). A link to a solution with more information was provided.
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Read the entire article here...