A user asked about setting up ControlUp Cloud - the default regional location depends on the user's location and can either be the US or EU. Historical data loss will occur if migration to a different region is requested. The region specific locations are US-East-1 (N. Virginia) and EU-central-1 (Frankfurt). There might also be some customers on eu-west-1 (Ireland). Any client identifiable information should be discussed with the sales team.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
How to Collect and Transfer Non-Native ControlUp Data for PowerBI Visualization?
A user asked if it was possible to automatically capture user data from endpoints, store it in a csv located in a central shared location, and present it using PowerBI. Both Wouter and someone else responded to confirm that this is possible, though code cannot be shared from outside a customer's environment. The best suggestion is to create a scheduled trigger or a user logon trigger to continuously capture data and aggregate it into one master csv.
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Read the entire article here...
Why is the ‘NIC Dropped Receive Packet’ Counter Fluctuating in RDS and How Can I Troubleshoot This Issue?
The user was troubleshooting RDS performance issues and noticed that the NIC Dropped Receive packet counter went up and down on some servers. It was discovered to be from the HyperV host and was found under Performance Counter > Network Interface > Packets Received Discarded. Title: Troubleshooting RDS Performance Issues with HyperV Host Network Packets
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Read the entire article here...
What is Jitter (Uplink) and What Causes It?
Jitter, as taken from Horizon Blast, is a variance in latency and can cause issues when streaming video. The cause of this was explained, with an example given, on the VMware knowledge base at https://kb.vmware.com/s/article/89350.
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Read the entire article here...
Error Code 40005 When Enabling SAML Authentication for ControlUp Solve
A user reported an error code 40005 when trying to enable SAML authentication for Solve, and the Azure authentication is successful. They asked how to adjust the mapping. According to the error message, the user was advised to check for certificates and configurations, as outlined in the article on SAML-SSO-for-Solve at https://support.controlup.com/docs/saml-sso-for-solve.
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Read the entire article here...
Finding an Inventory Script for Citrix Systems
A user was looking for an inventory script that gathers information on Citrix systems like PVS and VDA; they were recommended to look at Websters' downloads available at https://carlwebster.com/downloads/download-info/citrix-virtual-apps-and-desktops-v3-script/.
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Read the entire article here...
Anyone used the ControlUp Powershell module to automate adding new servers to ControlUp?
Has anyone used the ControlUp powershell module to automate adding new servers to ControlUp?
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Read the entire article here...
RemoteDX Installation: Privacy Settings and Included Information – Easy Installation vs. GUI
ControlUp's "easy-button" remotely simulates the same GUI install for Windows with opt-in for private metrics, while the Command line install is opt-out. The accompanying video may be outdated but the feature is present on the page. A UserVoice idea for the opt-out feature can be opened, as it is a requirement for compliance with the GDPR. The "easy button" installer page link is https://www.controlup.com/remotedx/.
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Read the entire article here...
Help Needed with ‘Analyze Logon Duration’ Script: Auto-Action Issue and Incomplete Output
A user experienced an issue with the "Analyze logon duration" script run as a triggered task, only seeing an error attachment instead of the full output they needed. Ton suggested removing the -ErrorAction SilentlyContinue part to see if this helps, and @member suggested it may be a permission issue. The automated script creates the same output, with priority given to stderr streams over stdout. Users should check the audit log and ensure the logging of events is enabled.
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Read the entire article here...
Does ControlUp Solve On-Premises Have Historical Data?
A user asked if ControlUp Solve On-Premises had historical data, answered in the negative - Insights On-Premises is needed for this. There are no plans to integrate historical data into Solve right now.
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Read the entire article here...