A user was having trouble with User login and logoff triggers. Another user suggest checking the incidents pane in the config console to see if any trigger events were recorded. The first user was able to see User Logged On events but not User Logged Off events. Others chimed in to say that all triggers, regardless of action, should record an incident. Further troubleshooting was needed to understand why the trigger was not working.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
ControlUp’s Plan for Replacing Solve Tab in Console00
A user asked about plans to replace the Solve tab in the Console with a Dex tab, since Solve is no longer available. Another user mentioned that there is already a Dex button but it will not function as a SSO. The console will require users to log into Dex first in its next version. The HybridCloud RealtimeDX v9 also has a DEX button and Solve/IOP tab, and it is recommended to set up SAML for SSO. A link to ControlUp's support page on SAML SSO for Dex was provided.
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Read the entire article here...
Managing Scripts in ControlUp
The user asked for a way to limit the number of scripts in ControlUp. They wanted to be able to delete unwanted scripts or hide them from view. Dennis suggested a query to delete unwanted scripts, which is supported for on-prem users, but is not officially supported. Landon also chimed in with thanks.
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Read the entire article here...
Automation and Monitoring with SentinelOne and ControlUp
Some employees discuss their experience using SentinelOne on VDI servers, and how they created a script to alert for quarantine actions by searching the SentinelOne/Operational log. This script allows ControlUp to trigger from the application log. Some mention using S1 console and Splunk dashboard for monitoring. There is also a link to the script provided.
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Read the entire article here...
Troubleshooting EUC Testing in ControlUp
A user faced issues with the Edge browser launching while testing an EUC test with a custom hive. ControlUp support suggested a call to troubleshoot, and the user found a temporary workaround by pinning Notepad to the taskbar. The issue was related to the scout selecting the most left-pinned application or the start menu.
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Read the entire article here...
How to Connect to a Datacollector for Netscaler Monitoring in ControlUp
A user asked about connecting to a datacollector for monitoring netscalers with ControlUp. They have 6 monitors but only 4 are able to connect to the datacollector, causing inconsistent data. Another user confirmed that a dedicated site is needed for all monitors to have equal access to endpoints if they are not on the same network.
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Read the entire article here...
Setting up an RDS Server Trigger and Script with ControlUp Academy
A discussion on setting up a trigger for an email notification for an RDS server with a powershell script was held. It was suggested to check the Windows event log and run a script when the trigger is fired. The email should only be sent once and not for all 3 servers in the folder. ControlUp Academy offers training for scripting.
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Read the entire article here...
Getting Detailed Folder Sizes on VDI using ControlUp
A user asked for a script to get a detailed breakdown of folder sizes on virtual desktop infrastructure (VDI), and a solution was suggested using Get-FolderSize and Format-Size functions. Another user suggested using treesize CLI, which is freeware, but it was noted that the paid version is needed for the CLI. A script was successful in pulling the list of VDI from ControlUp Monitor. Get-cucomputers was also mentioned as a solution.
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Read the entire article here...
Troubleshooting Hyper-V Hosts Not Appearing in ControlUp Realtime Console
A user had an issue with their new 2022 Hyper-V hosts not showing up as hosts in the realtime console and giving an error when trying to add them. A member suggests that the problem may be due to not deploying the agent to all the hosts, which is necessary for them to show up on the tree and work properly.
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Read the entire article here...
Troubleshooting Duplicate Alerts in ControlUp
Users discuss an issue with receiving duplicate alerts despite having only one trigger and one follow-up action set up. A solution is suggested to reboot the monitor and check the logs. If the issue persists, it is recommended to contact ControlUp support for further assistance or potentially use a SMTP server instead. The option to use a script action for additional checks and information is also mentioned. An alternative approach using an SMTP server or a script action are discussed for sending alerts.
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Read the entire article here...