A user wanted to know when Backupfiles are zipped and moved to the Backup folder. They were told this can be set within the monitor settings. Title: How to Manage Backupfiles?
Read the entire article here...
ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Fixing an Issue with Outputting Scheduled Tasks Trigger Info
A user encountered an issue when running a script for pulling in a scheduled tasks trigger info. The output created an index that was empty and when clicked it showed a blank page. With the help of @member, they were able to create a script that would output details from the Trigger including StartBoundary, DaysOfWeek, WeeksInterval, DaysInterval, and NextRunTime. It was suggested that specific values may have been an issue with the output, but it was not concluded.
Read the entire article here...
Read the entire article here...
Help with hung User Sessions in EUC Platforms on ControlUp Real-Time DX
This EUC discussion explored solutions to an issue where user's sessions are hung and don't want to reconnect. ControlUp's Invoke-cuquery can be used to figure out where a user has sessions, and a registry key value can be used to log them off - though this process must be done remotely. Alternately, there may be solutions available through the EUC platform. When sessions don't disconnect, this is usually due to antivirus, onedrive, or any systray tool - the best solution is to add these to the LogoffCheckSysModules registry value.
Read the entire article here...
Read the entire article here...
Making Machine Names Clickable in Custom Reports in ControlUp Real-Tine DX
A custom report was requested to make the machine names clickable, where the Device IDs can be pulled up and added into the URL. Product Owner @member was challenged with getting the Device IDs via a script and adding it to the report. This feature request was met with enthusiasm and it was suggested to use the Device ID found in the Registry. https://tenant.sip.controlup.com/device/#DeviceID#
Read the entire article here...
Read the entire article here...
Error: “No DNS entries exist for host” on ControlUp Console
A DNS error was reported on the Console and NSLookup was failing but the Agent status in the Monitor was fine. It was suggested to check the Data Sources tab in the Monitor to see when it first connected to the device, to see if there was an earlier time when there was a DNS entry. The issue was resolved later.
Read the entire article here...
Read the entire article here...
How can we increase daily incident quota in ControlUp?
How can we increase daily incident quota?
Read the entire article here...
Read the entire article here...
Troubleshooting Horizon Maintenance Mode Status Display in Real-Time DX
The user asked if the Real-Time DX should show machines with their Horizon Maintenance Mode Status for easy filtering, but the column didn't reflect a state change as expected. The RT console must be connected to the Horizon Connection Brokers API in order to display this information - this was confirmed by two other users, who had both made the same mistake previously. The link for integration can be found at https://support.controlup.com/docs/horizon-integration.
Read the entire article here...
Read the entire article here...
Does Edge DX Remote Control Leave a Trace afer Ending Remote Session?
A user asked about remote control functionality in Edge DX and whether it leaves traces that the security department can pick up. @Member gave an explanation that the client used in the agent is a VNC client, but is secured and connected to other parts of the system via a web-socket. This means that the VNC client cannot be externally connected, thus not leaving traces.
Read the entire article here...
Read the entire article here...
Troubleshooting an On-Premises 8.7 Issue with SOP Not Functioning
A customer upgraded their On-Premises environment from 8.5 to 8.7 and introduced SOP 8.7, however it was not functioning. Possible fixes such as restarting ControlUp Monitor and SOP, changing the SSL cert, toggling "Ignore SSL Cert Errors", checking port 443, checking UserManagement logs, checking docker logs, creating a monitor log (Log4Net) and generating the key file again were suggested. They would also benefit from visiting https://support.controlup.com/v1/docs/cop-87-security-enhancement-for-monitor-sop-communication for further instructions.
Read the entire article here...
Read the entire article here...
How to create your own custom historical reports from ControlUp Solve?
The discussion between users and @member covers the upcoming addition to Solve of Automated Reports which can be scheduled daily/weekly/monthly according to user selectors and time frames. Reports could include for example data from Machine Trends combined with Session Activity. The feature is planned for upcoming Solve beta testing.
Read the entire article here...
Read the entire article here...