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ControlUp Community Training & Support Archives

All training and support-related archives from inside the ControlUp Community on Slack.

Why does ‘client NIC speed’ in Demote DX fluctuate in FSLogix support in ControlUp 8.8?

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A user queried how the value 'Client NIC Speed' is calculated in ControlUp 8.8, where they use FSLogix metrics. This value is determined based on the data rate of the NIC which is expressed in bits or bytes per second, and can be accessed through the Device Manager, Command Line, or third-party software. @member then shared a Slack blog post introducing Slack GPT AI, which another user noted looked cool, and offered to open a 'test' channel for experimentation with the technology.

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What are the System Requirements for ControlUp Scoutbees Custom Hive?

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A user asked what the system requirements are for the ControlUp Scoutbees Custom Hive, with 1 CPU and 16GB RAM or 2 vCPU and 8GB RAM suggested as possible options. It was suggested that a certain number of Citrix scouts can be supported by this configuration for reliable testing, although this could be impacted by the version of Citrix Receiver/Workspace used. Network scouts tend to be of light load.

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How to Remotely Uninstall Agents in Citrix Environment After 8.8 Upgrade?”

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A user asked about updating ControlUp agents in a Citrix environment. The user had previously installed manually but encountered an error when updating to 8.8. An uninstall script (https://support.controlup.com/docs/i-can-t-remove-the-controlup-agent-msi-installed-@member) and use of Tanium was suggested to remotely uninstall the agent. Additional topics discussed were ControlUp Sync Scripts for persistent desktops, and RemoteDX and EdgeDX for endpoint devices. Titles: Remote Uninstall of ControlUp Agent 8.8 in Citrix Environment; Remote Uninstall of ControlUp Agent 8.8 in Citrix with Tanium.

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How to fix this false positive in ControlUp?

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User asked for help with false positive - 400s for Windows Shell, caused by loopback processing mode and RSoP logging not being configured. They used the script from ControlUp's github repository which worked with parameters provided, however executing it from the console gave a false output. @Member determined it was a bug, which the user eventually figured out. Title: Fixing False Positive for Windows Shell - ControlUp Script Library

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Seeking Method to Identify Applied Settings and Corresponding PowerShell Profile?

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The user asked about PowerShell profiles and how to see the settings that are applying, and if OneDrive could be causing confusion. It was suggested to check the $profile, $profile.currentuserallhost and allusersallhosts commands, as well as the provided links from Microsoft, and the host (Powershell-ISE, Visual studio code, powershell.exe, etc) might also be introducing settings. The issue was eventually solved due to an extra tick.

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Don’t see all the FSLogix Metrics after upgrading to ControlUp 8.8

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The user updated to ControlUp 8.8 but did not see all the FSLogix Metrics in Solve and Real-Time Console. To fix this issue, the latest FSLogix version needs to be installed and the session needs to be logged off/on, as suggested by the Support team at https://support.controlup.com/docs/getting-started-with-fslogix-in-controlup. Differential disks may be the reason for the columns for Mount Time and Path being shown as N/A or blank.

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ControlUP Monitoring: Combining CVAD Logon Times with FSLogix Integration without UPM? Supported Configuration?

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A user asked about running FSLogix and UPM together without issues. It was suggested to not use Director for logon times as ControlUp is more accurate and to focus on the Windows logon time. It was also recommended to use the logon duration analysis script provided by ControlUp and establish a baseline. Additionally, FSLogix integration interrogates a remote file share every 5 minutes and does not provide free space info, other than that it can be requested via Solve UserVoice. Links provided: https://www.controlup.com/resources/blog/entry/analyzing-logon-duration-just-got-better/, https://www.controlup.com/script-library-posts/enable-requirements-for-logon-duration-analysis/.

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Seeking Resource for Appneta vs. Edge DX Comparison: Help Needed for Evaluating in My Environment?

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When looking to compare network monitoring and performance management solutions AppNeta and ControlUp Edge DX, there are some key differences to consider. AppNeta focuses on network performance monitoring, while ControlUp Edge DX monitors endpoint devices. Additionally, AppNeta uses active probing technology while ControlUp Edge DX uses agent-based technology. ControlUp Edge DX provides additional features for endpoint management including patch management, remote access, and security. Also, the ControlUp team can provide assistance with the initial implementation and configuration for a trial period.

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Error When Removing and Re-Adding Servers from Old Sub-Org: Solutions Needed in ControlUp

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A user was having issues removing and re-adding servers in their environment that hadn't been used for years, and received a generic error. The user was advised to remove the regkey as described in Computer already belongs to another ControlUp organization - Managed Computers. The user managed to get the servers working, and asked how long it would take for CPU/memory historical data to show in the graphs. It takes 1-2 hours for the data to get to the historical views, but this will change soon once streaming (a new method for historic data) is enabled, and it will be almost instant.

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