After upgrading to v9 of ControlUp, a user had an issue with a sync using the universal euc sync script. ControlUp support helped them with a new feature of v9 - built-in folder synchronization, which can be found in EUC setup and should replace the previously used script. A link to the documentation for this feature was provided. The user disabled their old scheduled trigger for running the script.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Examining Initial Programs and Protocols in ControlUp User Activity Report
The team discussed the initial program for the data in the user activity report, specifically in regards to Standard RDP connections versus Citrix connections. It was mentioned that the initial program may appear as "Blank," "Published," or the name of a Citrix Delivery Group. There was also some confusion regarding the initial protocol, with one user noting that the protocol is typically HDX for connections via Citrix.
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Read the entire article here...
Learning how to Set Up Virtual Channel Policy in Citrix for Remote DX
A user had a question about setting up the virtual channel policy in Citrix. They asked whether the version number needed to be added or if it could be left as #. Another user clarified that for Citrix versions before 2206, a # was used and for later versions an asterisk wildcard (*). A link to a solution with more information was provided.
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Read the entire article here...
Managing Time Zones and Triggers in ControlUp
A user asked if ControlUp can set a single trigger that will log out all ICA sessions at 11pm server time, across client servers in different time zones. Another user suggested using trigger schedules to enable/disable triggers during certain days/times. The first user realized that a single trigger cannot achieve their desired outcome due to different time zones. The time zone for the monitor servers is Pacific, but the client servers are in various time zones.
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Read the entire article here...
Troubleshooting Agent Errors with ControlUp Registry Keys
A user asked for help with an error message when pushing an Agent version. They were given a solution and reference for further assistance.
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Read the entire article here...
Troubleshooting ControlUp Error Message
The team discussed an error message that was appearing when trying to access ControlUp. It was suggested to check the URLs needed to access the service, SSL inspection, and network communication. Some URLs required for v9 may need to be whitelisted. A tool was released to test network connectivity to ControlUp cloud services. The URLs and relevant validation results can be found at https://support.controlup.com/docs/how-to-check-network-connectivity-to-controlup-cloud-services?highlight=netwrok%20test%20tool.
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Read the entire article here...
Adding Servers to ControlUp from a CSV File
A question was posed about adding servers to ControlUp from a CSV file. It was suggested to use Powershell, and a link to a support article on Active Directory Organizational Unit sync was provided.
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Read the entire article here...
Troubleshooting Monitor Service Installation on RTC Server
A user encountered an issue when attempting to install Monitor Service on their RTC server. Upon clicking "Remove", a "Redeploy" option appeared instead. The solution was to remove the service and re-add it using the powershell command located at https://support.controlup.com/v1/docs/90-powershell-cmdlets#import-cmdlets.
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ControlUp Edge DX Alert Issue Resolved
Several users reported an issue with ControlUp Edge DX this morning. They were unable to see System Events, even though they had admin rights. A ticket was logged for this, and the issue was reproduced and fixed by the ControlUp team. It was suggested that the problem may have arisen due to a mismatch between UI and API.
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Read the entire article here...
Triggering on Servers and Folders in ControlUp
Users discuss the ability to set triggers on both servers and their folders. A user named Clint confirms that it is possible. It is suggested that in the scope, a filter can be set for the hostname.
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Read the entire article here...