A user encountered an issue pushing a PS1 to a remote Intune laptop to create a scheduled task. Suggestions to include code to set the output encoding to ensure non-ASCII characters are captured, and to set the principal for the task to run as system were offered. The user ultimately found success in adding code to set the principal for the task.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
How to show only devices that have Zoom installed and allow to push a custom script via ControlUp Edge DX?
The user asked how to identify which devices have Zoom installed so they can bulk select and push a custom script. It was suggested that they check the Installed Applications report on ControlUp Edge DX, and in the new Devices 2.0 dashboard they will be able to filter devices by installed application and then bulk select to push the custom script. The installed applications/versions are updated on the desktop daily but can be forced by deleting the HKLM\SOFTWARE\Avacee\SIP\ScriptLastRunTimes value.
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Read the entire article here...
Changing the Certificate on the IOP Server
The user asked how to change the certificate on the IOP server - he received a .PEM file without private key and was suggested to refer to the following documents: https://support.controlup.com/docs/solve-on-premises-configuration and https://support.controlup.com/docs/insights-on-premises-replace-certificate. Finally, the certificate was implemented and the user noted that the IOP server correctly presented it but not the Splunk side.
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Read the entire article here...
Not Receiving Any Disk Metrics in ControlUp
The user asked why disk metrics were not showing up, checked if the machines had the Agent connected, and discussed setting triggers for the C drive. Another member encountered Prefmon and language pack issues, and put in a ticket. The trigger settings were discussed as well. Title: Troubleshooting Missing Disk Metrics with ControlUp Agent
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Read the entire article here...
ControlUp Licensing and License Pooling
The user asked about ControlUp licenses - there are concurrent licenses based on the number of opened sessions, and pooling is used to keep track of license usage. For VDI, licenses are counted for each powered on machine. More information on this can be found in the pricing page on the ControlUp website (https://www.controlup.com/pricing/).
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Read the entire article here...
Customizing Stress Levels in ControlUp
The discussions covers customizing stress levels in the legacy console, with default settings of going yellow/red at low levels. Changing the duration of yellow/red time can be to 30 seconds, and the back to green level is hard-coded.
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Read the entire article here...
What is the Disk Score Calculation for ControlUp?
A user asked for a KB article regarding the disk score calculation as indicated on their ControlUp pop. The column preset views in the Support Center (https://support.controlup.com/docs/machine-view-actions?highlight=disk%20score) have descriptions for all metrics and meta data columns. Alternatively, the balloon tip that appears when hovering over the column header for 5-7 seconds can also provide useful information.
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Read the entire article here...
Setting Storage Views in ControlUp Solve
The user asked if storage views could be set in ControlUp Solve. It is not currently available, however, it is on the roadmap and feedback is welcome. In the meantime, the user is using a mix of the RT console and Solve.
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Read the entire article here...
Stuck in “estimating the connection quality” with RemoteDX Plugin
A user encountered an issue with RemoteDX where users were unable to reconnect to their disconnected Sessions on an RDS Farm and were stuck in "estimating connection quality". After uninstalling RemoteDX, the issue was solved when importing a Linux Load Balancer (HAProxy) Reg key. The user was thanked for this resolution and it was documented for reference. RemoteDX is not natively supported by RDS but is supported against Citrix/VMware Horizon/AVD. Documentation for RemoteDX can be found at https://support.controlup.com/docs/remote-dx-client-device-metrics.
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Read the entire article here...
How to View Information in Real-Time with EUC Environment in ControlUp
A user asked if information in the console can be viewed in real-time, and was advised that EUC environment needs to be added to the console in order to view this information. Agent deployment is not affected - the steps can be found at https://support.controlup.com/docs/add-xendesktop-site Thank's Landon! This help me!
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Read the entire article here...