Several users have reported that the solve/dex feature on ControlUp is performing slowly, with reports of up to a minute wait time or timeout when trying to display top processes of a terminal server. This issue seems to be dependent on the monitor's pressure, although it has been noted that this is not the case for historical data. Performance on report data is also being affected.
Read the entire article here...
ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting remotedx metrics on multiple user sessions with Citrix server
A user asked about an issue with remotedx metrics on multiple user sessions accessing a Citrix server. Another user replied that it should work for all sessions. Open a support ticket if the issue persists.
Read the entire article here...
Read the entire article here...
Windows Compatibility and .NET Core Support in ControlUp
A user is testing the new platform and ran into issues on Windows 7 x86 SP3 and Windows 7 x64 SP2, which have been modified heavily. The user expects that only versions of Windows supported by Microsoft would also be supported by ControlUp. However, the v9 agent suggests support for W7 x64 SP1+. The user is also considering the vagueness of .net core support for W7 and the plans to migrate to .net core 8 or 9, as support for .net core 6 is ending.
Read the entire article here...
Read the entire article here...
Remote Control Session Empty Drop-Down Box Issue Resolved at ControlUp
There was a discussion about empty drop-down boxes for selecting screens in remote control sessions. It was mentioned that remote control is only available for existing sessions and that this issue was resolved in the morning. A user also clarified that it is possible to start a remote session on a device with no sessions if given permission.
Read the entire article here...
Read the entire article here...
Understanding the MasterFQDN Key for Non-Persistent Images in ControlUp
A question was asked about the MasterFQDN key for non-persistent images and its function. It sets a registry value on the master image, which allows each subsequent machine to register to the backend. It is recommended to clear this value after updating the image to avoid all non-persistent machines having the same value.
Read the entire article here...
Read the entire article here...
The Difference Between Worst Case and Max Metrics in ControlUp
Discussed the difference between worst case and Max metrics and how it depends on whether lower or higher is desirable. There were varying opinions on the topic internally, and further exploration of the new data in streaming is needed.
Read the entire article here...
Read the entire article here...
Troubleshooting Script Issues with “Power On Generic VM” in ControlUp
A user reported encountering an issue with the "Power On Generic VM" script while using ControlUp at a customer's site. Others responded with potential solutions and one user shared their process for releasing scripts on the ControlUp Community Slack channel. The original poster planned to run the script in a trigger on powered off VMs and asked if this would affect permissions. The conversation also delved into the necessary user permissions for scripts that use invoke-cuquery or similar functions and the importance of running as a domain user. A linked to a previous post about releasing scripts on the ControlUp Community Slack channel was also shared.
Read the entire article here...
Read the entire article here...
Using Custom Script Actions Across Different Views in ControlUp
ControlUp users discussed the possibility of assigning a Custom Script Action in different views and provided examples of where it could be useful. A screenshot was shared as a reference.
Read the entire article here...
Read the entire article here...
ControlUp’s New Streaming Reports Excite Users for Clearer Data and Insights
Users are excited about the new streaming reports from ControlUp, with one user particularly happy about the available data for PVS write cache usage trends. Another user inquires about where to find the report, prompting a discussion about using raw data for creating custom reports and the benefits of having historical data in the streaming reports. There is also mention of rotating reboot schedules and how the raw data can showcase the effects of changes made.
Read the entire article here...
Read the entire article here...
Discussion on Virus Detection in ControlUp Folder
A user shared their findings on the ControlUp folder - it looks like after 5 days, eicar was no longer detected as a virus. The user did not know what a bloom filter was, so they sent the logs to a defender expert. After researching, they became more confused and someone joked about flowers.
Read the entire article here...
Read the entire article here...