A user asked if setting up SMTP using Exchange Online was possible in ControlUp Console. Another user responded that they have done it with O365 and shared some tips on how to do it. They also mentioned using a Microsoft article for guidance. The link provided is https://learn.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-mu[…]application-to-send-email-using-microsoft-365-or-office-365
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting ControlUp Agent Installations Through the Console
Discussion on installing ControlUp agents through the console. Initially, there was an issue with failed attempts due to ports being blocked and files not being able to be replaced. A support ticket was recommended for further assistance. Later, it was discovered that a permission issue was causing trouble and a specific fix was needed. It was suggested to get on a call for further troubleshooting.
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Read the entire article here...
Understanding Logon Duration in ControlUp: Exploring Factors and Using the Logon Script for Analysis
A user asked for clarification on the difference between logon duration values shown in the ControlUp console and Citrix Analytics Reports. It was suggested to use the logon duration script for more detailed breakdowns of the values and to isolate users and use Promon for specific time stamps. Links to helpful resources were also provided.
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Read the entire article here...
ControlUp v9 Upgrade: Warnings and Solutions
A user upgraded to v9 of ControlUp and received warning messages on using the new sync script. Suggestions were made to check trigger folders, update data collectors, and make sure all agents are on .net 4.8. Support ticket may be needed if issue persists. Console version and continued updates were also discussed.
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Read the entire article here...
Troubleshooting SAML Setup for DEX in ControlUp
A user was having issues setting up SAML for DEX and reached out for assistance. The ControlUp team suggested checking the Endpoint/Assertion Login URL configured in Okta, as well as ensuring the correct region is selected. The user later realized they had provided the wrong URL to their Okta admin and resolved the issue.
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Read the entire article here...
Troubleshooting Duplicate Servers in the ControlUp DX Console
A user asked for help solving an issue with duplicate servers in the DX Console. Other users suggested checking if the servers were from different sites, as consoles do not merge data from different sites by default. Another solution is to enable multi-site association, which may increase network traffic between sites. Matching sites between extensions and agents may also help. The feature can be found at https://support.controlup.com/docs/multi-site-association-feature. The issue may have been caused by API monitors in a different site. Out of hours is recommended for turning on the feature.
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Understanding Protocol Latency: Causes and Implications
Protocol latency is the time taken by a communication protocol to process and transmit data across a network. Factors such as network congestion, distance, protocol overhead, and server processing time can affect latency. This can impact system performance and user experience, making it crucial to reduce protocol latency for real-time applications.
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How to Snooze or Hide Items in ControlUp
A user asked if there is a way to "snooze" or hide certain items in ControlUp. Another user responded that it can be easily done by not selecting them in the scanning template. They also mentioned that Sentinel One can be chosen for compliance check.
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Troubleshooting Scheduled Scans on ControlUp
A user was having trouble running a scheduled scan for a specific device on ControlUp. Another user suggested checking if the last connection was successful and found that the VMware Tools update had failed. Upon installing and rebooting the tools, the scan was able to successfully run.
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Exporting a List of Installed Apps on Controlers using ControlUp
A user is trying to export a list of installed apps on controlers using ControlUp. Other users suggest using the export button in the top left corner of the Software window. Another user mentions that they were able to export all VDIs and one app on the right side. The export may take some time depending on the number of VDIs. Another user suggests using the Invoke-CUQuery function. It is mentioned that the export button simply dumps the current view or tab. The console may struggle when pulling a large amount of data. The export was successful and the user is grateful for the help. The console may struggle when pulling a large amount of data. The export was successful and the user is grateful for the help.
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Read the entire article here...