A user experienced issues with a script not showing up on the list of available scripts, despite being visible in policies and having the correct permissions. The script only appears when running the automation script wizard, and everything seems fine with the variables. It is a folder script and trigger, and only seems to cause problems when created as a folder script. Other forum members offered suggestions and provided further information on related topics.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Client-Side Errors in Citrix Applications with ControlUp
A user asks about monitoring client-side errors when launching Citrix applications, and another suggests using ControlUp to trigger alerts for this issue. There is a question about including the application name in email alerts, but it seems this is not possible with current template variables. Other members may have creative solutions to this issue.
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Read the entire article here...
Troubleshooting Error in ControlUp Realtime Console and Dex Portal
Users discussed an error seen on ControlUp's Realtime console and Dex Portal. They suggested checking for a data collector and provided a solution using XDPoShSDK. A command was given to check the admin address of a configured data collector.
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Read the entire article here...
Tips for Decreasing Logon Time on Windows Devices
A team member asked for help in decreasing Windows logon time and requested any blogs or recommendations related to this issue. @member advised that the logon process for physical devices may be affected by AppX packages, but shared tips for optimizing logon duration in VDI environments. ControlUp's Analyze Logon Duration script can also be used for physical devices. Team members shared several links and resources for optimizing logon duration and dealing with AppX packages. Logon time is a key metric in VDI environments and AppX load times can be a bottleneck.
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Read the entire article here...
Plans for Windows ARM Processor Agent for Edge Dx?
A user asked about plans for a Windows ARM processor agent for Edge Dx. Another user confirmed that it is currently possible to run it on Windows 11 with x64 Wow. The first user asked for the download, and was advised to use the regular Windows download and run it in compatibility mode.
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Read the entire article here...
How to Monitor and Stop Running Services in ControlUp
A user asked how to monitor a service and stop it if it is detected as "Running". Another user suggested using the process name and creating a trigger with a script action to kill the process and stop the service. They also mentioned a cu script that can look into svchost, but it may not be able to be modified for this purpose. It was also mentioned that the system will not allow direct killing of svchost. The user will check if the service creates an event log and if it does, they can create a trigger and run a script action. The thread includes a few humorous responses as well.
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Read the entire article here...
Updating Branding on ControlUp Automated Reports
A user asked about updating the branding on automated reports from ControlUp servers, however this feature is currently not supported. The user elaborated that branded reports with company logos and colors would be beneficial for sending to customers and incorporating into presentations. They suggested building reports similar to dashboards with customizable branding options. @member expressed interest in the idea.
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Read the entire article here...
Source of Secure DX Patches Explained – ControlUp or Vendor?
There was a question about the source of patches when Secure DX deploys them - whether they come from ControlUp's repository or the app vendor. It was mentioned that it could also be a combination of ControlUp and the vendor. Since last week, patches can also be pulled directly from ControlUp. It was suggested to check the release notes for updates and a list for allowing access to the CDN was shared. A user confirmed that they had already enabled access to the CDN and found it to work well.
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Read the entire article here...
Improving VDI Reports in DEX v9.0 – Max CPU Load Visibility on ControlUp
A user asked if the VDI reports in DEX v9.0 have the ability to show the maximum CPU load of all processes on a machine. The current view only shows average values for individual processes over a 5-minute period. The ControlUp team will look into displaying the maximum and minimum CPU usage data on the UI.
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Read the entire article here...
Consistency in ControlUp DEX UI
A user suggests a more consistent UI in ControlUp's DEX, such as using consistent terms and bread crumbs for device navigation. Another user clarifies the difference between devices and details in each product. A screenshot comparison is shared.
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Read the entire article here...