A user is seeking assistance with setting up a TOTP code for DUO. ControlUp’s instructions do not provide guidance on the process or supported MFA brands, so support from ControlUp may be needed. Another user suggests contacting support for a mobile number for authentication. ControlUp support refers to an article for further guidance. It is clarified that DUO does not support TOTP natively and a third-party utility may be needed.
Read the entire ‘Troubleshooting DUO TOTP Setup with ControlUp’ thread below:
Folks.. need some assistance from anyone using DUO on how to setup a TOTP Code. The directions from Controlup doesn’t really go through that process or even direct you to a kb for the MFAs that are supported. I think this should be included even if its links to the support MFA brands. Either way, trying to figure out how to get the code and what configuration on the duo admin console needs to be configured. Any help from anyone who has setup EUC Hive with DUO using TOTP code would be much appreciated. thx
I think u need contact controlup support who can provide a mobile number that can be used for automatic authenication
Could never get security on board to try it out.
Don’t think duo dose static codes
Thanks Luke!.. Let me reach out to support and get that done. Too bad the instructions didn’t state this or I haven’t come across this step.
Hello Edward. At the bottom of this article it guides you to reach out to support for your current situation. They will get you all squared away.🙂
https://support.controlup.com/docs/mfa
Yup. Duo doesn’t support TOTP natively. They suggested a 3rd party utility for TOTP. They only support HOTP. So I need to look at their recommendation. Based on the CU doc it looked like a native setup which turning out not to be true.
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