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Multi-Factor Authentication (MFA) Related Archives

Multi-Factor Authentication (MFA) training and support-related archives from inside the ControlUp Community on Slack.


Troubleshooting EUC Scout Configuration and Static MFA Pin

Posted on August 13, 2024

A user was having an issue with their EUC scout configuration and Static MFA pin, and tested it through a browser with no issues. They were going to open a support case, but decided to ask for help in the Slack channel first. Another user suggested stopping the service on the hive and using the "sb-hive.exe debug" command to troubleshoot further.

Read the entire article here...


Troubleshooting DUO TOTP Setup with ControlUp

Posted on June 6, 2024

A user is seeking assistance with setting up a TOTP code for DUO. ControlUp's instructions do not provide guidance on the process or supported MFA brands, so support from ControlUp may be needed. Another user suggests contacting support for a mobile number for authentication. ControlUp support refers to an article for further guidance. It is clarified that DUO does not support TOTP natively and a third-party utility may be needed.

Read the entire article here...


Streamlining the Login Process for ControlUp’s DEX Console

Posted on February 15, 2024

ControlUp users discussed the login process for the DEX console, which can be simplified by using the Azure login option. If not using SAML, users can log in with their email and password, with the option to disable MFA. In the upcoming release, users will also be able to log in with an email-based user, making the process even more seamless. The specific login steps were outlined, including the use of an IDP for SAML authentication. URL: app.controlup.com/acmeorg/saml (with acmeorg being the specific organization)

Read the entire article here...


Improved Authentication Method Coming in ControlUp 9.1

Posted on December 5, 2023

A user discussed needing an improved authentication method for the Real Time DX Console, with the preference for Azure OAuth or SAML. This will be included in the 9.1 release, and @member will keep the audience updated when the design is finalized. On-premises users were also mentioned.

Read the entire article here...


Setting Up EUC Scout with Duo MFA for Horizon View in ControlUp

Posted on December 5, 2023

A user asked if anyone had set up an EUC scout to log in to Horizon view with Duo MFA. Control Up support have an open case on this, and @member has more information. ICMP is sometimes dropped/blocked by routers/firewalls so TCP is a better approach so real latency and QoS (high priority) traffic values can be measured. The port also needs to be listening.

Read the entire article here...


Error Inviting New User on ControlUp DEX Tenant

Posted on November 29, 2023

The user was having difficulty inviting a new user on their dex tenant. It was suggested that the user should have access to the ControlUp configuration console. However, it was clarified that this is only needed for the VDI and Daas part. The user was advised to open a support ticket to resolve the issue.

Read the entire article here...


How to Check if a User Accessed an Application such as a VPN in ControlUp

Posted on October 12, 2023

The user asked if it was possible to see if a user had used an application such as a VPN. @member recommended checking stopped processes and authentication logs, then provided a script to check the VPN default gateway. It was suggested that an alert could be set, but the user noted they were looking for a report. An update was provided, detailing how the user found the information they needed by looking at the user's login and logout times and logs. @member was thanked, and Blair was asked to set up a customer testimonial about it.

Read the entire article here...


How to push a ControlUp custom user action to machines via API call?

Posted on August 22, 2023

Does anyone know if there is a way to push a custom user action to machines via API call? We are running into an issue and we would like to run a user a...

Read the entire article here...


How to Execute Scripts in ControlUp

Posted on February 22, 2023

The user asked about executing scripts in ControlUp - this can be done with an MFA authenticated token or API Key. Dennis has the Powershell to do this, and Wouter advised combining specific scripts and tags examples to do this. Developer mode was suggested as a helpful trick to learn.

Read the entire article here...


Does ControlUp Scoutbee’s Support Okta MFA?

Posted on December 9, 2022

A user asked if ControlUp Scoutbee's supports Okta MFA with Netscaler Gateway using the EUC scout. It does not support MFA but can authenticate with Okta. Another user asked if MFA is in use and how it can be bypassed for the user used for testing.

Read the entire article here...


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