A discussion took place regarding the inbound and outbound connections in the new version 9.x. Some users reported issues with disconnected connections and concern was raised about the impact on the agents. Ultimately, it was suggested to allow client traffic to/from ControlUp's AWS hosted services without firewall packet inspection for optimal communication. The agents have an escalating hold off pattern for reconnection attempts. It was also mentioned that the ControlUp URLs are hosted in Azure and there is an offline flow available as an alternative.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Improving Orchestration Capabilities: Suggestions for ControlUp’s Script and Alert Libraries
A user inquired about a data index in EDGE DX that would show the missing patch count per user/device. Another user suggests calculating this through external data manipulation. The graph on the Device Averages - Most Missing Patches view is calculated on the fly based on data in the builtin_missing_patches index. The first user wanted this information for an alert, which prompted suggestions for using the existing alert template library and providing feedback to improve orchestration capabilities. It was also suggested to create an alert library for easy import and customization. There are plans to improve scripting and alerting capabilities.
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Read the entire article here...
Upgrading to ControlUp Version 9: Tips and Considerations
A user asked for information on upgrading to version 9 of ControlUp, specifically any issues or preparations that should be considered. A colleague shared the need to check for occupied port 443 on the Monitor VM and provided a list of new ports and URLs utilized in this version at https://support.controlup.com/docs/90-communication-ports-and-urls.
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Read the entire article here...
Troubleshooting Triggers in ControlUp
Multiple users discussed issues with triggers, specifically the event log trigger causing an error message and items getting stuck in the monitor queue. Suggestions were made to check the machine column in the incidents pane, clear the queue or restart the monitor service. It was also mentioned to check and possibly increase the MaxAutoExecQueueSizeTotal and MaxAutoExecQueueSizeTarget settings. A ControlUp team member offered to look into the issue further.
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Read the entire article here...
Troubleshooting Scoutbees Issues with SSL/TLS Alerts
One of the HTTP\S scouts in Scoutbees is failing with an error related to SSL/TLS alerts. The Application Events section shows that the organization is currently inactive and suggests a possible error with cipher suite hardening. However, the monitor server can access the site fine through Edge and other internal HTTP\S scouts are working properly. No further information could be found in the Windows System event log.
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Read the entire article here...
Integrating Azure Secure Score into Secure DX – A Discussion on Tracking Progress
A discussion took place regarding integrating the azure secure score into secure DX to track progress and justify its use. The suggested idea would include a dashboard with a user's security score and statistics for comparison with other customers. More details can be found in the discussion thread.
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Read the entire article here...
How to Change the Built-In Synchronization Feature in ControlUp
A user asked for steps to change the built-in synchronization feature in ControlUp. Another user provided a PowerShell script to change the sync time to every 5 minutes. The script can be run on a monitor and requires the user to input the name of the extension to be changed. Running 'Get-EUCSyncConfig' will provide the extension name. The final code should include 'Set-EUCSyncConfig'.
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Read the entire article here...
How to Select Multiple Pools in ControlUp for Reporting Purposes
Multiple users discussed the possibility of selecting multiple pools in the dropdown menu from the folder structure in the console for reporting purposes. While there is no current solution for this, there is a workaround by organizing pools into separate folders. However, the built-in sync script does not allow for customization of folder mappings, so this may not be a viable solution. There is a feature that allows for custom folder mapping in the Universal Sync script, but it may not work for all situations. Further discussion and resources can be found in the Slack channel.
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Read the entire article here...
ControlUp Site Load Scouts Failing from Certain Hives
There was a discussion regarding Site Load scouts failing from certain ControlUp hives. Some users reported failures in Northern Virginia and Seattle, while others had no issues in these hives. One user's site load scout was initially disabled but after testing, it seemed to be working fine. Upon further testing, Northern Virginia and Montreal started failing with the message that the resources haven't finished loading. Another user suggested opening a ticket for further investigation and mentioned that they have not heard similar reports from other customers. One user speculated that the failures may be due to their security measures blocking the cloud hive IP addresses. The conversation ended with the suggestion to open a ticket for further investigation.
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Read the entire article here...
ControlUp Remote Shell Screen Discussion
A discussion took place about the remote shell screen in ControlUp - one user suggested adding an option for customizing the screen size. It was mentioned that the screen size can be adjusted through resolution or using the zoom button. The function works well with remote control from Mac to Windows or Linux, and also from Windows to macOS. However, some users experienced a fixed screen size depending on their resolution.
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Read the entire article here...