A user asked for help with Citrix VDAs losing trust to the domain since the time change, and how to filter or display it on ControlUp. Another user replied mentioning the "Machines (VDA)" filter on the ControlUp web UI which shows the registration status pulled from the Citrix API. The original user thanked for the tip and said they will customize their dashboard. The conversation included a screenshot and use of the @member function.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
How to Create a Folder Trigger for Sending Emails with ControlUp
A user needed help in creating a folder trigger to send an email via SMTP when the folder was filled with an excel file. The suggestion given was to create an SBA using the metrics as arguments and send the script output as the email. Other options included using powershell methods to send emails.
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SecureDX and the Detection of Stolen Citrix Session Cookies
A discussion was had about the possibility of using SecureDX to kill Citrix sessions that showed indicators of being accessed through stolen Netscaler cookies. The group explored different potential solutions, including Citrix Security Analytics and potential AI-based solutions being looked into by ControlUp in the future. They also discussed the potential of using the ControlUp client to detect and flag unauthorized access. No clear solution was found, but the potential for future developments in this area was identified.
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How to Check for Affected Devices with ControlUp’s Bash Script
ControlUp shared a simple bash script for checking the XZ Utils version on devices and determining if it is affected by CVE-2024-3094. Resources and further information on this topic were provided. The shared script also includes an event script for checking the version on devices. Some discussion and referenced sources were also provided. Find the script for checking for affected devices at https://x.com/wdormann/status/1774221251931742706?s=46&t=gdqbN_60lboMJbaqr16mcw. The index script can be found in the thread below the original post.
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Troubleshooting Session Processes in ControlUp’s DEX and Solve Interfaces
Users discussed an issue where session processes were not visible in ControlUp's DEX and Solve interfaces. One user suggested opening a ticket and another discovered a workaround to use the Legacy reports to access the missing slider. The issue may be related to the new data pipeline. A user jokingly suggested starting a support group for those struggling with the RealTimeConsole.
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Understanding “Legal Duration” in Login Capacity
A user asked about the meaning of "legal duration". This topic was discussed in the article linked and further clarified by Trentent. It was also mentioned that the discussion was in the wrong channel.
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Understanding Auto-Remediate Feature in ControlUp
A user asked about the auto-remediation feature and questioned if it had patched their Zoom version, wondering where to find logs and traces. A ControlUp representative confirmed the feature works for both CVE and 3rd party applications, and directed the user to a video demonstration and price inquiries to sales. The feature and its benefits are also discussed. The video can be found at https://vimeo.com/926561424.
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Troubleshooting Triggers in ControlUp v9 Beta
A user shared their experience with an issue in the ControlUp v9 Beta 9.0.1470, where triggers for a specific event log were not firing. After upgrading to the latest version, 9.0.1546, and restarting the monitor service, the triggers started working. The user also shared a helpful tip for viewing triggers by clicking on Incidents in the RT console and toggling on the trigger column. They hoped this would help others with the same issue.
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Choosing the Best Tool for User Management in ControlUp – Comparing Group Policy and WEM
A discussion takes place on the ControlUp Slack channel about the best way to add registry entries using the User logon trigger. Some users suggest using Group Policy or PowerShell commands, while others mention that Citrix WEM could also be an option. Different considerations, such as login times and scalability are mentioned when comparing WEM to Group Policy. Some users mention past issues with WEM, but also acknowledge that it may be a suitable tool for certain environments.
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Generating Sizing Recommendation Reports with ControlUp
A discussion was held about generating a sizing recommendation report on app.controlup.com. It was noted that the report only includes CPU and memory metrics, while disk size and free space are not available. Adding disk metrics is on ControlUp's roadmap, but it's unclear when it will be implemented. In the meantime, users can access historical data for disk usage through powershell or Power BI. There is no disk-specific historical data available currently.
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Read the entire article here...