A new employee at ControlUp asks for help with getting their 10ZIGS devices to appear in EdgeDX. Another employee suggests checking if there is a proxy blocking the agent from accessing the tenant, and provides a link to the tenant name and instructions for installing the agent. They also mention that the process should be called "sipagent" and logs can be found in /var/log/avacee. The conversation ends with the new employee confirming the process name and stating they will check the logs. There is also a link provided for agent installation instructions.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
EDX Software Changes Polling Frequency and Manual Initiation
Regarding EDX, a user asked how quickly it polls for software changes and if there is a way to manually initiate it. It was stated that EDX polls once a day and that the script for it can be found at the location: C:\ProgramData\Avacee\sip_agent\scripts, with the data being stored in the "installed apps" script. Another user mentioned that this location was initially hard to find.
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Read the entire article here...
Understanding the HZ Connection Server Health Status Monitor in ControlUp
A discussion took place about the HZ Connection Server Health Status monitor and what it monitors exactly. The monitor is based on the value that the connection server gives, and it is a VMware thing. The object returned from the soap api is used for the status. The user thanked a member for their assistance and mentioned that there are also horizon related triggers in the trigger packs, which can be found at https://support.controlup.com/docs/en/trigger-packs#vmware-horizon.
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Read the entire article here...
Troubleshooting Advanced Triggers in ControlUp
A user had an issue with an advanced trigger not firing correctly and asked for advice. Other triggers were working, but this one was not. Other users suggested troubleshooting steps such as checking logs and querying the server. The issue was resolved with guidance from the ControlUp team.
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Read the entire article here...
Troubleshooting Missing CVAD Metrics in Solve for EUC Environments
A discussion was held about troubleshooting missing CVAD metrics in Solve. It was mentioned that not enough capacity in the cluster could be the cause and monitoring via historical reporting or the Powershell option can help identify this issue. v9 will also have this data available in Solve.
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Read the entire article here...
Exporting Edge Users and Roles to DEX
There is a discussion about exporting Edge users and roles to DEX, with the suggestion to recreate them or set up SAML for automatic user provisioning. More customization is available through DEX, such as targeting device groups and tags for user permissions. An option to assign permissions based on user groups in an IdP is also mentioned.
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Read the entire article here...
Automation Help for DX Mac Agent Deployment in Intune
A user is seeking help with automating the deployment of DX Mac Agent in Intune. Another user offers a script from a customer, with the tenant and device registration code needing to be specified on lines 10 and 11. Additional instructions for scripted deployment of the Mac Agent Manager are provided, with a note that this should only be used for fresh installs.
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Read the entire article here...
Adding CLEANMGR to an Existing ControlUp Cleaning Script
ControlUp users discussed adding the CLEANMGR method to an existing script for cleaning up the Windows Update Cleanup from Disk Cleanup. A script from the CU Script Library may be able to help, with the necessary options to include the desired folders. The Clean Windows System Drive script may also be an option. Get more information about scripts at https://support.controlup.com/docs/add-scripts-from-the-script-library.
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Read the entire article here...
ControlUp for Multiple Customers Without AD Trusts
A user is asking for help with setting up ControlUp for multiple customers without AD trusts. They have read an article about installing the ControlUP Monitor in the customer's domain and opening port 40706. The discussion includes clarification on DNS resolution and port 40706. The upcoming release of Real-Time DX v9 is mentioned as a solution for easier installation in the future, with the ability to deploy the Monitor in a DMZ and access it remotely. The user is advised to open a ticket for more instructions on assigning monitor templates. The discussion also mentions using extensions for vCenter, XenDesktop, Horizon, NetScalers, etc.
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Read the entire article here...
Troubleshooting ControlUp Advanced Session Triggers
A user is looking for a way to have a Citrix virtual machine with ControlUp Agent detect if the launching machine does not have ControlUp Remote DX installed. They set up an Advanced Session Trigger with a filter for the Remote DX version, but it did not trigger as expected. Others suggest using the User Logged On trigger instead and making sure all machines are on the latest version of Remote DX. One user is testing this and will update later. However, there may be an issue with the Advanced Session Trigger not recognizing the Account Name and may need to be addressed with ControlUp support.
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Read the entire article here...