Users discussed the use of Dashboards and shared examples. Some reported using it to show the health and availability of Citrix Delivery Groups and infrastructure servers. They also shared that they will be giving feedback to the CU production managers, who take into consideration user suggestions. They also commented on the positive impact of this feedback in the past. The group also mentioned the availability of training at ControlUp Academy.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
How to Identify Users with the New Outlook Feature in ControlUp
A question was asked regarding identifying if a user has enabled the new Outlook feature. Suggestions were made to check for specific policies or user registries in the ControlUp console, and to look for Helpdesk calls requesting its removal. The new integration of Outlook with Teams and Edge was also mentioned as a positive. Resource: https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/outlook-on-the-web/enable-disable-employee-access-new-outlook
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Read the entire article here...
Support Requested for Remote Wipe Feature on Edge DX via UserVoice Post
The ControlUp team is seeking support through UserVoice to add a remote wipe feature to Edge DX. Users are encouraged to review and vote on the post, as increased engagement may improve visibility and the likelihood of consideration from the Development team. Currently, the team uses Intune, but they believe the functionality in Edge DX would be beneficial. The proposed remote wipe feature may uninstall applications and the EdgeDX Agent, unregister the device, remove all user accounts and profiles, and potentially factory reset the OS.
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Read the entire article here...
Enhancements to a Report on ControlUp
Users discuss changes to a report on ControlUp. The report is not useful because it averages data when the computer is not in use. A new format has been implemented using the 95th percentile of the data in streaming data. A link with updated sizing recommendations is shared.
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Read the entire article here...
Installing ControlUp Plugins During a POC
A user asked for help with installing the curdx_windows_citrix plugin alongside the Edge DX client during a POC. Another user provided a helpful link to the ControlUp documentation for remote DX installation and the conversation ended with a positive comment about the helpful nature of the community.
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Read the entire article here...
Troubleshooting Duplicated Devices in ControlUp
A user asked a question about devices appearing as duplicates in ControlUp when reinstalling the agent. A member suggested using the registerwithdevicename option to replace the previous device. The kb documentation and further details on this option can be found at https://controlupcommunity.slack.com/archives/C0467CPGDM4/p1708435315104419.
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Read the entire article here...
Exporting and Importing Users in ControlUp – Tips and Updates
A user asked about how to export users from Solve and add them to app.controlup.com. Another user mentioned that setting up SAML properly eliminates the need for this export. The first user requested a bulk import option and suggested that SAML groups do not work for them. A link was shared for configuring user attributes in the IDP. Another user stated that most customers get help from other departments for this process. A ControlUp team member thanked them for the feedback and mentioned that they will add an option to invite VDI users from the DEX UI.
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Onboarding Technicians into ControlUp: Tips and Tricks
A user asked how technicians are onboarded into ControlUp and mentioned concerns about access through DEX and the VDI console. Other users chimed in with suggestions and possible solutions, mentioning changes made in version 9 of ControlUp. A helpful article on SSO groups was also referenced.
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Read the entire article here...
Workaround for Issue with Dashboards for Citrix Delivery Groups
A user asked for a workaround for an issue with dashboards for Citrix delivery groups in ControlUp - when tags are used for the delivery groups, it interferes with the ability to track user experience and other metrics. It is confirmed that the tags are on the Citrix side, and there is speculation that this could be a bug related to changes in the Citrix API/SDK. The issue specifically affects the ability to track Failed Connections per hour.
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Read the entire article here...
Forwarding Audit Logs for ControlUp EdgeDX to Centralized Logging Service
A user asked if audit logs for ControlUp EdgeDX can be forwarded to a centralized logging service. Currently, the only way to access them is through the api. Unfortunately, there is no other option at the moment.
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Read the entire article here...